Mingzhao Gong
Halifax,NS
Summary
Highly proactive manager with 3 years of experience in team leadership in multi-unit restaurants. Background includes sales, staff development and training, recruitment, vendor negotiations, management and customer service in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sushi Jet Halifax & Sushi Jet Bedford
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food Service Supervisor
Sushi Jet Bedford
01.2022 - 08.2022
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Server
Jukai Japanese & Thai
06.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
Kitchen Helper
The Red Asian Fusion
12.2018 - 12.2021
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
Bachelor of Science - Statistics
Dalhousie University
Halifax, NS04.2022
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Shift Management
- Staff Scheduling
- Customer loyalty
- Recruitment
- Cost controls
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
Food handlers certificate
Timeline
Restaurant Manager
Sushi Jet Halifax & Sushi Jet Bedford
09.2022 - Current
Food Service Supervisor
Sushi Jet Bedford
01.2022 - 08.2022
Server
Jukai Japanese & Thai
06.2021 - 12.2021
Kitchen Helper
The Red Asian Fusion
12.2018 - 12.2021
Bachelor of Science - Statistics
Dalhousie University
Food handlers certificate
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