Ming Yen Chiang
Lake Louise,Alberta
Summary
Customer Support Engineer with expertise in technical analysis and team communication. Skilled in diagnosing complex mechanical issues and enhancing service delivery. Known for outstanding multitasking and root-cause analysis, ensuring seamless operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Steward
Fairmont Hotels & Resorts
Lake Louise, Alberta
04.2025 - Current
- Trained new stewards on proper cleaning techniques and equipment use.
- Organized and stocked supplies for efficient workflow in kitchen operations.
- Contributed to team efforts by accomplishing related tasks as needed to support kitchen operations.
Customer Support Engineer
Advanced Semiconductor Materials Lithography (ASML)
Hsinchu, Taiwan
08.2022 - 02.2025
- Prioritized and resolved customer issues, ensuring prompt service recovery and satisfaction.
- Diagnosed and resolved mechanical equipment issues, both remotely and on-site, ensuring minimal downtime.
- Coordinated with teams and clients to streamline communication and ensure project alignment.
Server Assistant
Xanterra Travel Collection
Yellowstone National Park, USA
07.2018 - 09.2025
- Maintained serving areas, ensuring cleanliness and stock levels for enhanced service efficiency.
- Recommended menu options for guests, considering dietary restrictions and preferences.
- Effectively handled issues and unforeseen situations by prioritizing them based on their urgency.
Education
Master of Science - Material Science
National Chung Hsing University
Taichung, Taiwan06-2022
Skills
- Team collaboration
- Mechanical troubleshooting
- Technical documentation
- Time management
- Preventive maintenance
- Customer relationship management
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Affiliations
Seminar Emcee of APEC - ACABT | 12/2020
Feng Chia University - Taichung, Taiwan
- Collaborated with colleagues to ensure seamless coordination and execution of all seminar components.
- Managed seminar timing, ensuring adherence to the schedule while maintaining efficiency.
Exchange Student In Austria | 02/2020 to 07/2020
University of Applied Science - Upper Austria, Austria
- Enhanced teamwork and communication abilities through engaging in group discussions and delivering presentations to students representing diverse ethnic backgrounds.
- Developed conversational proficiency in German.
Timeline
Steward
Fairmont Hotels & Resorts
04.2025 - Current
Customer Support Engineer
Advanced Semiconductor Materials Lithography (ASML)
08.2022 - 02.2025
Server Assistant
Xanterra Travel Collection
07.2018 - 09.2025
Master of Science - Material Science
National Chung Hsing University
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