Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Mingrui Li

Toronto,ON

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience

Work History

Cashier Manager

Hotopia
Toronto, Ontario
03.2022 - 11.2024
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.

Front Desk Receptionist

Eastern Bay Spa
11.2022 - 11.2023
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Collated, bound and stored computer-generated reports.

Education

Some College (No Degree) - Economics Study, Statistics, East Asian Studies

University of Toronto
Toronto, ON

Skills

  • Staff Training
  • Retail Operations
  • Time Management
  • Attention to Detail
  • Customer Service
  • Team training and development
  • Customer Complaint Resolution
  • Punctual and Reliable
  • Positive Attitude
  • Adaptability and Flexibility
  • MS Office
  • Teamwork and Collaboration
  • Effective Communication

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Affiliations

  • I like to study psychology especially consumer psychology. I am an emotionally stable and positive person. I have a strong interest and talent in music. I play the piano (with a level 10 certificate) and sing. I love outdoor sports and traveling. I have been to dozens of cities in Canada and China, which enriched my knowledge. I have nearly ten years of game experience. During my school years, I served as a club organizer and held game campus competitions. I was responsible for the planning, organization, and promotion of the competitions. I am good at teamwork and internal communication within the team. I always keep curious about things, even facing new fields and new industries, I can also learn quickly and have strong execution capabilities.

Timeline

Front Desk Receptionist

Eastern Bay Spa
11.2022 - 11.2023

Cashier Manager

Hotopia
03.2022 - 11.2024

Some College (No Degree) - Economics Study, Statistics, East Asian Studies

University of Toronto
Mingrui Li