Ming Gilbert

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Answered customer questions about hours, seating, and menu information.

• Upholding a high standard of customer service, receiving and organizing reservations and email correspondence
• Assisted with client complains and concerns and addressing issues in a professional manner.
• Answer phone calls and e-mails in a professional manner and transfer calls to the appropriate department.
• Manage day-to-day client requests, concerns, and process client requests.
• Work closely with each department to complete day-to-day operations effectively and efficiently.
• Ability to think critically, possess problem solving skills and make executive decisions.
• Managing an email inbox and maintaining up-to-date correspondence with guests, staff
• Client Reach outs (weekly/daily; booked business, past reservations).
• Brainstorm and research new ideas and strategies for the success of the Reservations Department
• Responsible for onboarding new employees
• Print employee contracts, and other paperwork
• Organize large group parties and events

• Booking Reservations via phone or email and confirming dates and details prior to their reservation for all of the company's concepts.
• Managing multiple phone lines while checking voicemails and responding back promptly
• Reviewed and periodically updated seating charts to reflect open and occupied seating
• Observed and monitored guest satisfaction and provided assistance when needed
• Providing knowledge to enhance the guest experience, including sharing information about each
  restaurant,the culinary offerings, and ambiance.
• Greeted guests with a positive and professional attitude.
• Met needs of guests by accommodating special requires accordingly.
• Open table coordination (must make sure that all reservations are entered correctly).
• Skillfully scheduled front and back of house staff by anticipating high volume traffic, to deliver customer service levels in line with company standards
• Responsible for on boarding new employees.

• First to greet guests in a professional matter.
• TOCK coordination (must make sure that all reservations are entered correctly).
• Maintained an even and orderly flow of guests from the reception area into the dining room.
• Answered incoming calls and provided information regarding hours of operation, location, and menu
  items.
• Organized the hostess station and restocked supplies.

Similar to positions above.

• Greeted guests promptly and consistently set professional tone
• Shared information about office hours, procedures, and requirements to resolve walk up and telephone
  questions.
• Answered incoming office calls over multi-line system and answered questions, took messages, or
  transferred to desired extension
• Help gather supplies and set up spaces to coordinate meetings and office events.
• Followed established procedures to protect sensitive and confidential information from unauthorized
  release.
• Accepted incoming mail and packages and routed to appropriate staff.