Minesh Sharma
Regina, Saskatchewan, Ca,Saskatchewan
Summary
Results-driven retail professional with hands-on experience in floor management, customer service, and team coordination. Adept at handling high-pressure environments, motivating staff, and delivering exceptional customer experiences. Proven leadership in retail sales, troubleshooting, and team development. Eager to join Boathouse as a Sales Associate with a long-term goal of advancing into a leadership role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Game Facilitator
Activate
02.2025 - Current
- Guided guests through game setups and maintained a fun, interactive environment.
- Handled tech issues swiftly and supported front desk operations.
- Upsold game sessions and ensured all guests received personalized attention.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Identified areas in need of improvement and implemented solutions.
Sub-Team Lead and Merchandise Retial
Kognitive Marketing & Canadian Tire
01.2024 - 10.2024
- Managed a team of 4+ sales reps and resolved real-time customer concerns on the floor.
- Motivated team to meet sales targets through mentoring and goal tracking.
- Maintained product displays and assisted with stock inventory.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
Floor Manager
Foodomix(Gwalia)
06.2023 - 02.2024
- Supervised daily store activities, managed deliveries, and oversaw 4 staff members.
- Handled customer escalations, returns, and inquiries effectively.
- Coordinated store layout changes for seasonal sales and promotional events.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Improved floor operations efficiency with introduction of new point-of-sale system.
Education
Associate of Science - Biology
University of Regina
Regina, SK05-2026
Certificate - Accessible Customer Service
Activate University
04-2025
Skills
- Team Leadership & Staff Training
- Customer Engagement & Upselling
- Retail Operations & Sales Performance
- Conflict Resolution & On-Site Support
- Inventory Management & Merchandising
- Tech-Savvy & Fast Learner
- Multiple languages
- Problem-solving skills
Languages
English
Hindi
Gujarati
Punjabi
Certification
- Business Communication From Infosys
- Time Management From Infosys
- WHMIS From Activate University
- Email Writing From Infosys
- Respectful Workplace From Activate University
- Emergency Response Training From Activate Univercity
Timeline
Game Facilitator
Activate
02.2025 - Current
Sub-Team Lead and Merchandise Retial
Kognitive Marketing & Canadian Tire
01.2024 - 10.2024
Floor Manager
Foodomix(Gwalia)
06.2023 - 02.2024
Associate of Science - Biology
University of Regina
Certificate - Accessible Customer Service
Activate University
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