Minerva Leke
Hamilton,Ontario
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Outbound Agent
Bill Gosling Outsourcing (BGO)
, ON
03.2023 - 03.2024
- Making outbound calls and creating payment plans if necessary.
- Follow up calls to customer, retrieve customer information
- Respond to customer concerns and questions
- Handle questions or complaints
- Maintain communication and follow all company policies and procedures
- Assisted customers with placing orders over the phone.
Front Counter Employee
Rare Concepts
12.2021 - 12.2022
- Great at welcoming guest in a friendly and polite manner
- Assisted with daily activities, running errands
- Assisted in answering all customers questions and address their complaints
- Answer all incoming calls and redirect them when needed
- Assisted in recording and maintaining business financial transactions
Intern
Kumba Town Cooperative Credit Union
07.2020 - 09.2020
- Demonstrated excellent communication skills in resolving products and consumer complaints
- Set up and activated customer accounts
- Assisted with the preparation of reports by collecting data and summarizing information
- Managed daily workflow of office operations such as organizing files.
Education
Bachelor of Science - Banking And Finance
University of Buea
07-2021
Certificate Program - Cloud Computing
York University
Toronto, ONSkills
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Product Knowledge
- High-energy attitude
- Microsoft Office Suite
Timeline
Outbound Agent
Bill Gosling Outsourcing (BGO)
03.2023 - 03.2024
Front Counter Employee
Rare Concepts
12.2021 - 12.2022
Intern
Kumba Town Cooperative Credit Union
07.2020 - 09.2020
Bachelor of Science - Banking And Finance
University of Buea
Certificate Program - Cloud Computing
York University
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