MINERVA GAMINO
Chula Vista,CA
Summary
Strong ability to work and communicate clearly and effectively. To secure a challenging position in a reputable organization to expand learnings, knowledge, and skills.
Overview
17
17
years of professional experience
Work History
Billing Liaison/Authorization Specialist/ Insurance Eligibility Specialist
Cardiovascular Institute of San Diego
03.2018 - Current
- Requested, tracked and obtained pre-authorization for cardiology testing prior to services being rendered
- Work in collaboration with the medical sites to obtain any additional clinical documentation that can be forwarded to insurance carrier
- Communicate authorization denials with office physicians and patients
- Provide direct support to Referral Coordinators
- Maintained a level of productivity suitable for the department
- Review and validate accuracy of office and hospital charges for physicians including dates of service, services provided, and location
- Contact insurance carries via telephone or web portals to verify patients insurance eligibility
- Update insurance information for existing patients
- Assist patients with billing questions and concerns
- Verify and collect patient copays or balances
- Work as a liaison between patients and insurance companies
Administrative Assistant
San Diego General & Vascular Surgeons Medical Group, Inc.
12.2017 - 03.2018
- Assisted office manager
- Performed basic book keeping
- Arranged weekly staff meetings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported the Office Manager and office staff with daily administrative tasks
Customer Support Specialists
AltheaDx
12.2016 - 11.2017
- Support sale representatives out in the field
- Order supplies for sale representatives
- Assist with maintaining laboratory inventory equipment
Cashier
San Diego Gas and Car Wash
11.2011 - 02.2013
- Checked and ensured that gas dispenser is operating well and in good condition
- Collected money for gas, oil, and other purchases
Courtesy Clerk/Cashier/Barista
Ralphs Grocery Store
05.2008 - 11.2011
- Greeted customers and provided assistance with their purchases
- Maintained clean store front to maximum positive experience for customer as they shopped
- Open registers and prepped workspace before each shift
- Created drinks and teas
Education
Medical Administrative Program
Pima Medical Institute
San Diego, CA01.2017
Medical Terminology, Career Technical Education Program
01.2011
Skills
- Fluent Spanish speaker
- Ability to work in a fast paces environment and maintain sense of urgency
- Computer Software Proficiency: Word/Excel/Power Point
- Insurance Verifications/ Electronic Health Records
- Trustworthy, accurate and accountable
- Self motivated
- Cash handling and Customer Service experience
- Pediatric Experience
- Experience receiving calls / answering customer questions / handling complaints/ finding resolutions
- Ability to multi task
- Billing and Coding (ICD-10)
- Strong inbound and outbound telephone skills and etiquette
- Conflict resolution
- Electronic Medical Records System
- Data entry
Timeline
Billing Liaison/Authorization Specialist/ Insurance Eligibility Specialist
Cardiovascular Institute of San Diego
03.2018 - Current
Administrative Assistant
San Diego General & Vascular Surgeons Medical Group, Inc.
12.2017 - 03.2018
Customer Support Specialists
AltheaDx
12.2016 - 11.2017
Cashier
San Diego Gas and Car Wash
11.2011 - 02.2013
Courtesy Clerk/Cashier/Barista
Ralphs Grocery Store
05.2008 - 11.2011
Medical Terminology, Career Technical Education Program
Medical Administrative Program
Pima Medical Institute