Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Mindy Switzer

Kingston,Ontario

Summary

Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Manager

SE Health
11.2020 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Supervise staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Nurture a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.

Team Lead

Saint Elizabeth Health Care
01.2015 - 11.2020
  • Part time coverage for Administrative Supervisor, which included calling in staff due to book off’s, created schedules for the office staff for monthly and vacation and in charge of petty cash for the SDC
  • Reporting any issues to the appropriate departments regarding phones, Procura, Celltrak
  • Responsible for completing audits for Administrative Supervisor Experienced with Business Intelligence reports (BI) Correct billing issues for coordinator’s/staff and Revenue thru closed timekeeping Address any issues from staff, that I could address and if it was requiring more investigation then I directed them to a Director to assist
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Administrative Service Coordinator/CSR

Saint Elizabeth Health Care
07.2014 - 07.2019
  • Created and maintained a comprehensive Master Schedule for Personal Support staff to meet all client care requirements
  • Thoroughly documented client concerns and report to the Case Manager (LHIN)
  • Professionally respected confidentiality requirements required in the Coordinator role
  • Maintained accurate employee timekeeping records and payroll adjustments
  • Effectively communicated with clients and staff in resolving open concerns
  • Medical Records by reviewing orders and reports from nurses to send to the LHIN for billing
  • Worked with Microsoft Word, Outlook, Procura and People Soft.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Personal Support Services

Saint Elizabeth Health Care
06.2013 - 07.2014
  • Provide support with personal hygiene, exercises, meals, and medication reminders
  • Provide personal care service according to directions on the established care plan
  • Ensure on an ongoing basis, the emotional, spiritual, physical comfort and safety of the clients are met to the greatest possible extent
  • Foster a team work environment within the multidisciplinary team model
  • Maintain a dedicated client-first attitude to this important role.

Education

Certificate - Personal Support Worker

St. Lawrence College
Cornwall, ON
09.2007 - 05.2007

Skills

  • Organization and Multitasking
  • Operational Reporting
  • Planning and Prioritization
  • Attention to Detail
  • Time Management
  • Data Management
  • Office Management
  • Staff Management
  • Process Improvement
  • Operational Standards Development
  • Performance Improvement
  • Administrative Management

Certification

  • Mental Health First Aid Certificate, 09/2018
  • George Brown College, 05/2018 - Present, To obtain Leadership Skills Certificate
  • Workers Health and Safety Centre, 11/2010, Basic Certification and Health Care & Social Services Sector Program
  • St. Lawrence College, 09/1997 - 12/1997, Personal Support Worker Certificate
  • Char-Lan District High School, 06/1996, Ontario Secondary School Diploma

Volunteer Experience

Kingston Police Community Volunteering, Secretary, 02/2013, 10/2016

Timeline

Administrative Manager

SE Health
11.2020 - Current

Team Lead

Saint Elizabeth Health Care
01.2015 - 11.2020

Administrative Service Coordinator/CSR

Saint Elizabeth Health Care
07.2014 - 07.2019

Personal Support Services

Saint Elizabeth Health Care
06.2013 - 07.2014

Certificate - Personal Support Worker

St. Lawrence College
09.2007 - 05.2007

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Mindy Switzer