Highly organized and detailed-oriented worker, with a drive to exceed expectations. Ability to analyze data and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success and organization.
Overview
17
17
years of professional experience
Work History
Specialist – Learning Operations
BMO Financial Group – Institute for Learning
01.2011 - Current
Manage facilities schedules and coordinated logistics for all training courses while ensuring profitable.
Continuous review of facilitator schedules to optimize the utilization of facilitators while minimizing cost. Included completing an analysis of current Facilitator and physical space availability
Liaises with the IFL’s Hospitality partners and Conference Services to coordinate standards, ensure accurate revenue and room block bookings, and consistency for each course
Assisted the Project lead in creating process documentation and delivered Training sessions for Program Delivery and Scheduling Team
Coordination of facilities, logistics and facilitators to meet learning requirements
Created and update monthly dashboard by making recommendation to increase the overall efficiency with the team
Lead the implementation of new Operational Tool – Training Orchestra to assist with the scheduling of all training by utilizing the facilitation and Resource Pool, while collaborating with stakeholders to ensue successful design, development and execution in accordance with our guidelines and standards
Lead the integration of our Training Orchestra and Learning Management Systems to provide a seamless synchronization between the two systems
Created all testing scenarios for implementation and synchronization of Training Orchestra and Learning Management System (Workday) to ensure systems meet companies requirements
Eliminated redundant process, ineffective procedures and influence changes to streamline and reduce risk.
Team Leader, Program & Planning Management
EDWARD JONES, Mississauga
01.2007 - 01.2011
Hire, train, and coach Logistics team members to ensure accurate completion of work as well as development and career planning Accountable for budgetary planning and cost projection
Act as a subject matter expert in this area Source and act as liaison with outside vendors (caterers, hotel, printers etc.) to ensure departmental needs are met within budget and monitoring quality assurance Accountable for ensuring training classes are scheduled and ready
This includes classroom scheduling, supply ordering, travel and food arrangements have been made, local transportation has been arranged as well as special dietary and accommodation needs Coordinate facilities, logistics and Facilitators to meet learning needs and ensure a positive learner experience Managed Learning Management System (LMS – Virtual Lead Training) to ensure Financial Advisor registration, Creation and assignment of Learning Plans and accurate reporting Implemented new procedures and policies which resulted in a net cost savings of $250,000.
Education
Legal Secretary Diploma -
Retter Business College
Skills
Strong organizational and administrative skills
Excellent Problem Solver
Analytical Thinker
Strong interpersonal skills and able to build strong relationships with internal customers and external vendors
Adaptability
Resource Allocation
Documentation Management
Team Collaboration
Relationship Building
Analytical Thinking
Problem-Solving
Attention to Detail
Teamwork and Collaboration
Logistics Coordination
Organizational Skills
Task Prioritization
Process Analysis
References
Upon request
Timeline
Specialist – Learning Operations
BMO Financial Group – Institute for Learning
01.2011 - Current
Team Leader, Program & Planning Management
EDWARD JONES, Mississauga
01.2007 - 01.2011
Legal Secretary Diploma -
Retter Business College
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