Mindy L’Heureux
Grande Prairie,AB
Summary
At Alberta Health Services, I enhanced patient satisfaction and streamlined registration processes, demonstrating strong problem-solving and data entry skills. My ability to handle sensitive information discreetly and maintain professionalism under pressure contributed to improved operational efficiency and team collaboration.
Overview
16
16
years of professional experience
Work History
Admitting Clerk
Alberta Health Services
07.2007 - 08.2023
- Enhanced patient satisfaction with effective communication and empathetic demeanor during the admissions process.
- Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
- Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
Education
Emergency Medical Responder -
Industrial Paramedic Services
Grande Prairie, ABProfessional Diver Training - Scuba Dive Instructor
Diving Dynamics
Kelowna, BCBartending
Mixology I And II
Dawson Creek, BCGrade Twelve Diploma -
South Peace Secondary High School
Dawson Creek, BC06.1999
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Patient Registration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Collaboration and Teamwork
- Reliability
- Critical Thinking
- Organizational Skills
- Decision-Making
- Data Entry
- Staff Leadership
- Medical Terminology
- Professionalism
- Patient Health Information Access
Languages
English
Bartending & Serving Since 1999
Great bartending and serving experience in Restaurants, Lounges, Bars, Clubs, Pubs. Mostly in the Grande Prairie area, Drayton Valley, Red Deer, Jasper and Australia.
Timeline
Admitting Clerk
Alberta Health Services
07.2007 - 08.2023
Emergency Medical Responder -
Industrial Paramedic Services
Professional Diver Training - Scuba Dive Instructor
Diving Dynamics
Bartending
Mixology I And II
Grade Twelve Diploma -
South Peace Secondary High School
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