Mindy Ghotra
Toronto,ON
Summary
Experienced Court and Client Representative with extensive experience at the Ministry of the Attorney General, specializing in legal document preparation and meticulous record keeping. Proven track record of efficiently completing tasks across diverse environments while implementing innovative solutions to enhance operational efficiency. Highly skilled in adapting to pressure and new challenges, contributing to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Court and Client Representative - Courtroom Clerk
Ministry of the Attorney General
Toronto , ON
02.2023 - Current
- Assisted the public and legal professionals by providing information related to court procedures and file status, while maintaining confidentiality.
- Monitored courtroom scheduling and managed last-minute changes, adjournments, or urgent matters efficiently.
- Assisted in the integration of a new and successful of court software program involving information's being transitioned from paper copies to a digital database
- Prepared and issued summons, complaints, warrants, release orders, and other documents necessary for daily courtroom operations.
- Utilized court management software programs such as DIR and ICON to update information and generate reports.
- Organized and maintained a large database of records, including case files, court dockets, and other related materials.
Court and Client Representative - Admin Office
Ministry of the Attorney General
Toronto, ON
02.2023 - Current
- Reviewed and verified legal and administrative documents submitted by court clerks for completeness, accuracy, and compliance with court procedures and legislative requirements.
- Collaborated with management and Justices of the Peace to identify key issues and implement targeted strategies to resolve objectives, ensuring efficient operations and adherence to legal frameworks.
- Liaised inquiries from attorneys, counsels, and police officers regarding release forms, reports, and general correspondence.
- Maintained consistent communication with correctional facilities across Ontario to confirm receipt, status, and accuracy of legal documentation (e.g., warrants, remand orders, release forms).
- Supported training and onboarding of new administrative staff regarding document review procedures and institutional communication protocols.
- Maintained accurate records of financial transactions using accounting software programs.
- Provided the public with relevant information and materials related to court matters, offering assistance as needed.
Court and Client Representative - Court Reporter
Ministry of the Attorney General
Toronto, ON
02.2023 - Current
- Attended speaking engagements to contextualize spoken communications into detailed documentation.
- Applied various specialty equipment and recording devices to capture and document required information.
- Maintained a real-time record of spoken testimony, judicial rulings, objections, and other courtroom dialogue.
- Provide strong typographical skills while maintaining a typing speed of 80 wpm.
- Ensured transcripts were accurate, complete, and submitted within legal timeframes in compliance with court standards.
- Maintained records of all legal documents, including transcripts, pleadings, motions, briefs and other related materials.
Supervisor Trainee/Cashier
On Route
King City, ON
05.2022 - 02.2023
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained accurate records of employee time cards and attendance records.
- Reviewed completed work to verify consistency, quality, and conformance.
Digital Marketing Assistant
Intercity Realty
Vaughan, ON
01.2021 - 02.2023
- Promoted real estate content through advertising on specific social medianetworks to reach target audience (Facebook & Instagram Ads).
- Grew social media following to promote the Broker's content and business and monitored return on investment of social media efforts and expenses.
- Crafted well-written blog posts and brief articles for social channels to
educate and inspire readers.
Customer Experience Associate
TD Canada Trust
Brampton, ON
05.2021 - 03.2022
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Managed transactions using teller software and cash management systems.
- Collaborated with management to implement process improvements for efficiency.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
Administrative Assistant
Century 21 Real Estate
Etobicoke, ON
05.2019 - 04.2021
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled communication to Broker by managing telephone calls, reviewing mail and composing and typing correspondence at an exceptional pace.
- Oversaw a heavy load of administrative tasks while verifying the accuracy and prompt completion of paperwork.
- Routed contracts, agreements, and invoices through proper signature
process.
Election Volunteer
2014 Ontario General Election
Vaughan, ON
05.2014 - 06.2014
- Collected necessary information from voters to determine correct voting
location and ballot. - Instructed voters to properly use voting machines, and responded to inquiries and concerns.
- Aided non-English and limited English-speaking voters in voting booths.
- Prepared the voting area by setting up and organizing voting equipment, ballots, and registration sheets.
- Closed polling location at the end of the voting period to calculate and organize the final number of votes.
Education
Bachelor of Arts - Honors Political Science
Mcmaster University
Hamilton, ON04-2021
Skills
- Legal research and terminology
- Customer relationship management
- Data entry and record keeping
- Project management
- Microsoft Office proficiency
- Policy development
- Team collaboration
- Attention to detail
- Confidentiality handling
- Problem solving
- Fluent English communication
- Analytical thinking
Affiliations
Secretary | The Social Committee | Toronto Regional Bail Centre - The Ministry of the Attorney General
- Planned and coordinated a variety of events at the Toronto Regional Bail Centre, including celebrations, potlucks, and fundraisers, to promote a positive and inclusive workplace culture and support the integration of new team members.
- Organized donation drives—collecting canned goods and clothing—to support individuals being released from custody, fostering community engagement.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- During meetings, took detailed minutes to distribute to the President of the Committee and management for the coordination of events at the Toronto Regional Bail Centre.
- Scheduled meetings and sent invitations specifying time and location.
Certification
Project Management Certificate
- Google [04/2022]
Project Management Foundations Certificate: Teams
- LinkedIn Learning [05/2022]
Critical Thinking for Better Judgement and Decision-Making Certificate
- LinkedIn Learning [05/2022]
Fundamentals of Digital Marketing Certificate
- Google [02/2022]
G Licensed Ontario Driver
References
References available upon request.
Timeline
Court and Client Representative - Courtroom Clerk
Ministry of the Attorney General
02.2023 - Current
Court and Client Representative - Admin Office
Ministry of the Attorney General
02.2023 - Current
Court and Client Representative - Court Reporter
Ministry of the Attorney General
02.2023 - Current
Supervisor Trainee/Cashier
On Route
05.2022 - 02.2023
Customer Experience Associate
TD Canada Trust
05.2021 - 03.2022
Digital Marketing Assistant
Intercity Realty
01.2021 - 02.2023
Administrative Assistant
Century 21 Real Estate
05.2019 - 04.2021
Election Volunteer
2014 Ontario General Election
05.2014 - 06.2014
Bachelor of Arts - Honors Political Science
Mcmaster University