Mindy Ghotra
Job ID: 211716
Summary
Hardworking and reliable individual, talented at fast learning and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Academic achievement in Political Science, and passionate about public service, public policy, law and community involvement. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing organizations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
10
10
years of professional experience
Work History
Court and Client Representative
Ontario Public Service, Ministry of the Attorney General
Toronto
02.2023 - Current
- Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings.
- Prepared and issued summons, remands, warrants and other documents necessary for daily courtroom operations.
- Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and policys.
- Supported and directed members of the courtroom to the correct meetings and assist with handling matters in a professional manner.
- Set up daily hearings via zoom for the Judge/JP, counsels, accused, sureties and other significant members to ensure matters are performed smoothly and professionally.
- Organized and maintained a large database of records, including case files, court dockets, and other related materials.
- Assisted in data entry for all incoming cases into the computer system.
Supervisor Trainee/Cashier
On Route
King City, ON
05.2022 - 02.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Complete both opening and closing tasks for maximum productivity.
- Used suggestive selling techniques to promote sales growth.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Digital Marketing Assistant
Intercity Realty
Vaughan, ON
01.2022 - 02.2023
- Promoted real estate content through advertising on specific social media networks to reach target audience (Facebook & Instagram Ads).
- Grew social media following to promote the Broker's content and business and monitored return on investment of social media efforts and expenses.
- Engaged and communicated one-on-one with online customers via social media messaging, generated Broker's expertise and promoted positive impressions to increase sales.
- Crafted well-written blog posts and brief articles for social channels to educate and inspire readers.
Volunteer
VHA Home HealthCare
Toronto, ON
06.2022 - 09.2022
- Offered support and assistance to community members, who required assistance with digital platforms such as MS Apps, Zoom, etc.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Cultivated relationships with members of the public and maintained appropriate documents to assist with plan of actions and train individuals about how to use technology for personal and work purposes.
Customer Experience Associate
TD Canada Trust
Brampton, ON
05.2021 - 03.2022
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Recognized repeatedly for excellent customer service and consistently exceeded expectations as a top Customer Experience Associate.
- Maintained confidentiality of bank records and client information.
- Exceeded sales goals by promoting bank products and services in customer interactions.
- Increased knowledge of banking products and services by actively participating in training workshops offered to employees.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Administrative Assistant
Century 21 Real Estate
Etobicoke, ON
05.2019 - 04.2021
- Handled communication to Broker by managing telephone calls, reviewing mail and composing and typing correspondence.
- Researched and developed social media ads, ideas and gave feedback to the Broker for content to post on social media platforms.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Routed contracts, agreements, and invoices through proper signature process.
- Received and screened high volume of internal and external communications.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Server
Swiss Chalet
King City, ON
06.2014 - 01.2018
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Enforced company policies, answered coworkers' questions and trained new personnel in stock procedures and customer services.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Election Volunteer
2014 Ontario General Election
Vaughan, ON
05.2014 - 06.2014
- Collected necessary information from voters to determine correct voting location and ballot.
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Aided non-English and limited-English speaking voters in voting booths.
- Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
Education
Bachelor of Arts - Honors Political Science
McMaster University
Hamilton, ONSkills
- Legal Terminology / Preparing Legal Documents
- Customer Relations/Customer Service
- Project Management Abilities
- Confidentality
- Microsoft Office Expertise
- Technical Knowledge
- Analytical
- Meticulous Attention to Detail
- Strong Interpersonal Skills
- Team Oriented
- Fluent In Verbal And Written English
- Sensitive Material Handling
- Problem Solving Skills
- Policy Development Knowledge
Projects
Skincare Development Project
Anada Skin [02/2022 - 01-2024]
- Founded Anada Skin, a skincare line that provides products to clients according to specific skin needs.
- From marketing research to design, finances, social media/digital marketing media, and content creation.
- Analyzed competition to fixate prices and determine total cost/profit margins.
- Researched ingredients to include in products to target specific skincare needs.
Student Researcher
McMaster University [01/2021 - 03/2021]
- Used SPSS to analyze data on if there was significant differences between Americans and Russians attitudes towards Democracy.
- Led group of 4 students to collect, analyze and input findings into the report and SPSS software.
- Developed frequency tables, histograms, and descriptive statistics to conclude findings for the research question while gaining knowledge on how to interpret, and explain tables and graphs.
Certifications
Fundamentals of Digital Marketing Certificate
- Google [02/2022]
Project Management Certificate
- Google [04/2022]
Project Management Foundations Certificate: Teams
- LinkedIn Learning [05/2022]
Critical Thinking for Better Judgement and Decision-Making Certificate
- LinkedIn Learning [05/2022]
Social Media Marketing Foundations Certificate
- LinkedIn Learning [05/2022]
G Licensed Ontario Driver
References
References listed upon request.
Timeline
Court and Client Representative
Ontario Public Service, Ministry of the Attorney General
02.2023 - Current
Volunteer
VHA Home HealthCare
06.2022 - 09.2022
Supervisor Trainee/Cashier
On Route
05.2022 - 02.2023
Digital Marketing Assistant
Intercity Realty
01.2022 - 02.2023
Customer Experience Associate
TD Canada Trust
05.2021 - 03.2022
Administrative Assistant
Century 21 Real Estate
05.2019 - 04.2021
Server
Swiss Chalet
06.2014 - 01.2018
Election Volunteer
2014 Ontario General Election
05.2014 - 06.2014
Bachelor of Arts - Honors Political Science
McMaster University
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