Mindy Gerrard
Maple Ridge,Canada
Summary
Patient-focused administrative professional with strong experience in schedule coordination, call management, and supporting busy teams in both healthcare and industrial environments. Current receptionist for a chiropractic and wellness clinic, handling patient bookings, confirmations, and front-desk communications with a warm, professional tone. Previously excelled in scheduler/production roles at Paper Excellence, coordinating unionized staff and maintaining accurate records. Proficient with Microsoft Office, QuickBooks, Sage 50, and SEO tools. Known for problem-solving, critical thinking, and a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
AlignLife Chiropractic & Wellness
01.2024 - Current
- Greet patients and provide a welcoming, professional front-desk experience.
- Answer, screen, and return calls; book, confirm, and reschedule chiropractic and wellness appointments.
- Communicate appointment changes to practitioners quickly to keep the daily schedule flowing.
- Take messages, process intake information, and update patient files as needed.
- Support the clinic with reminders about hours, closures, and special instructions for patients.
- Maintain a tidy and organized reception area to reflect clinic standards.
Scheduler / Production Dispatcher
Paper Excellence
10.2022 - 05.2024
- Scheduled two unions while working effectively within the CBA.
- Liaised with all levels of management and staff to coordinate the flow of information.
- Maintained records for training, procedural compliance, and area indoctrinations.
- Scheduled employees based on skills and qualifications.
- Responded to employee questions quickly via phone, text, email, or in person.
- Assisted with admin tasks such as return-to-work meetings and reimbursement submissions.
- Created reports and communicated effectively with staff and management.
- Gained experience in Excel, HSI, PGI, and Teams.
Gas Plant Custodian (Team Lead)
Karlee Clean
07.2022 - 10.2022
- Led a cleaning team and ensured safety protocols were followed.
- Followed active haul road radio protocol.
- Cleaned and maintained camp facilities using proper procedures.
Interventionist, Educational Assistant
Grande Prairie Public School
11.2021 - 06.2022
- Prepared materials for daily lessons and weekly assessments.
- Delivered lessons determined by the program lead.
- Kept daily, weekly, and monthly anecdotal records of student progress.
- Communicated regularly with the school team.
- Worked with students in grades 1–3 to help them reach grade-level learning.
- Gained experience in Google Docs.
Server
Culaccino Italian Restaurant
09.2019 - 02.2021
- Used Auphan POS.
- Worked collaboratively to support smooth shifts.
- Resolved customer concerns quickly and professionally.
Education
High School Diploma -
Dental/Medical Office Management Program
Skills
- Patient scheduling & confirmations
- Front desk & telephone etiquette
- Customer service & client relations
- QuickBooks Online & Sage 50 Accounting
- Microsoft Word, Excel, PowerPoint & Outlook
- SEO analysis & website optimization
- Business communications & report writing
- Schedule coordination & time management
- Data entry accuracy & file organization
- Problem-solving & critical thinking
- Teamwork and collaboration
- Strong work ethic
Certification
- QuickBooks Online Certification – 2025
- Sage 50 Accounting Certification – 2025
- Microsoft Word & Excel (MO-100) Certifications – In Progress
- Business Communications Certificate – 2024
- SEO & Website Analysis Training – 2024
- WHMIS
- Serving It Right (BC)
Languages
English
Timeline
Receptionist
AlignLife Chiropractic & Wellness
01.2024 - Current
Scheduler / Production Dispatcher
Paper Excellence
10.2022 - 05.2024
Gas Plant Custodian (Team Lead)
Karlee Clean
07.2022 - 10.2022
Interventionist, Educational Assistant
Grande Prairie Public School
11.2021 - 06.2022
Server
Culaccino Italian Restaurant
09.2019 - 02.2021