Mindy Fong
Daly City
Summary
Highly creative business owner with over 18 years of management experience in the chocolate industry. I have robust organizational skills to enhance the creation of standardized processes for consistency within an organization. Eager to leverage skills as a visual designer to enrich the guest experience, maximize sales, and improve brand visibility.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cafe Manager
Kapwa Kultural Center & Cafe
Daly City
10.2025 - Current
- Supervised day-to-day operations to ensure efficiency and quality standards are met.
- Took inventory of supplies and placed new orders maintaining stock levels.
- Worked closely with staff to ensure guests receives the highest level of hospitality while educating guests of the goals and services that Kapwa Kultural Center offers.
- Managed and evaluated cafe staff performance.
- Creation of drink menu while promoting Kapwa's cultural heritage.
- Organized promotional activities such as discounts and events to attract new customers and increase repeat business from existing clients.
Owner / Lead Chocolatier
Jade Chocolates
San Francisco
08.2008 - 05.2025
- Conducted regular quality assessments to maintain high standards for all chocolate products.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Instructed front of house staff on delivering consistent guest experiences, emphasizing warm greetings, upselling techniques, precise money handling, and creating lasting positive impressions.
- Monitored inventory levels of supplies necessary for production of chocolates.
- Implemented marketing strategies to increase brand awareness and sales.
- Managed daily operations of business, including hiring and training staff.
- Managed chocolate production processes ensuring consistency in quality.
Architectural Designer
San Francisco Housing Authority
San Francisco
08.1998 - 02.2005
- Specified materials, finishes, and fixtures necessary for the completion of projects.
- Created detailed architectural drawings for residential and commercial spaces within properties of the city.
- Collaborated with professionals such as engineers, surveyors, and contractors on projects.
Education
Bachelor of Science - Environmental Design
UCDavis
Davis, CA06-1997
Skills
- Creative thinking
- Staff hiring, retail training and retention
- Guest satisfaction monitoring
- Visual and strategic merchandising
- Visual designer
- Fluency in Google Suite
- Strong organizational skills
- Fluency in Microsoft Suite
- Fluency in Square POS systems
Certification
Servsafe Manager Certification
Timeline
Cafe Manager
Kapwa Kultural Center & Cafe
10.2025 - Current
Owner / Lead Chocolatier
Jade Chocolates
08.2008 - 05.2025
Architectural Designer
San Francisco Housing Authority
08.1998 - 02.2005
Bachelor of Science - Environmental Design
UCDavis