Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mindy Chan Bahen

Torrance

Summary

Dedicated operations manager with strong leadership and business acumen to build revenue. Skilled in collaborating with team members, providers, third-party payers, and organizations to promote patient access and positive therapeutic outcomes. Advanced communicator with all levels of staff, clients, management and healthcare administrators. Possesses professional attitude and keen attention to detail. Uses independent decision-making skills and sound judgement to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Registered Manager of Operations

Walgreens
10.2023 - Current
  • Drove sales development through strategic networking and relationship-building, leading to 150% revenue growth and increasing monthly pharmaceutical sales to $5M within one year at local specialty pharmacy in a competitive market
  • Elevated pharmacy from Tier 1 to Tier 2 status—based on sales revenue—surpassing performance benchmarks relative to peer locations across the company
  • Serve as a pharmaceutical resource for local healthcare providers by addressing unsolicited medical inquiries and providing clinical information on specialty medications across rheumatology, dermatology, gastroenterology, neurology, infectious disease, and transplant specialties
  • Serve as liaison between pharmaceutical sales representatives and local healthcare providers to process and dispense specialty medications
  • Identify, develop and maintain professional relationships with local prescribers and major health organizations in Southern California to ensure patient access to specialty medications
  • Established positive and effective communication among pharmacy team, providers, and patients, reducing miscommunications and delays in therapy
  • Serve as third-party payor resource; investigate and resolve third-party payment issues in a timely manner; facilitate prior authorizations on behalf of prescribers
  • Increase access to medications by enrolling patients in assistance programs
  • Respond to and resolve customer and provider inquires and complaints
  • Collaborate with prescribers regarding appropriateness of therapy, alternative treatment options, and patient medication usage to promote positive therapeutic outcomes
  • Maintain strong relationships with patients, providers in local community, specialty pharmaceutical representatives, and sales team

Specialty Pharmacist

Walgreens
08.2017 - 10.2023
  • Worked closely with Registered Manager of Operations since opening of the specialty pharmacy in 2017 to improve prescription numbers, pharmacy sales, and profit, resulting in over $2 million revenue in monthly sales
  • Managed and oversaw daily operations of pharmacy, including, but not limited to inventory management and supervision and training of personnel; coordinate pharmacy daily schedule of tasks and activities
  • Maintained required records, documentation, and reports
  • Developed and maintained relationships with providers and pharmaceutical representatives
  • Participated in community events, health fairs, and area and district conference calls; lead Red Nose Day for the specialty district
  • Provided direction to personnel and ensure compliance with company policy and procedures, state and federal regulations and guidelines, internal regulatory bodies, and contracts with payers and pharmaceutical manufacturers

Pharmacist

Walgreens
08.2010 - 08.2017
  • Assisted in managing Walgreens Express Store
  • Performed drug dispensing tasks, including drug utilization review, conferring with prescribers regarding medication usage, and ensuring all legal requirements are met
  • Provided patients and physicians with information regarding medications
  • Provided patients with information regarding various disease states
  • Administered immunizations and performed health screenings

Education

Doctor of Pharmacy -

University of Southern California
Los Angeles, CA

Bachelor Of Science - Biology With Chemistry Minor

University of Nevada, Reno
Reno, NV

Skills

  • Independent and goal driven
  • Resourceful advocator for patient access and positive therapeutic outcomes
  • Confident communication skills
  • Provider relationship management
  • Cross-functional collaboration
  • Team leadership

Certification

  • BLS/CPR certified by American Heart Association
  • APhA Immunization Certification

Languages

Chinese (Cantonese)

Timeline

Registered Manager of Operations

Walgreens
10.2023 - Current

Specialty Pharmacist

Walgreens
08.2017 - 10.2023

Pharmacist

Walgreens
08.2010 - 08.2017

Doctor of Pharmacy -

University of Southern California

Bachelor Of Science - Biology With Chemistry Minor

University of Nevada, Reno
Mindy Chan Bahen