Minda Ilunga
Toronto,Canada
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Sienna Senior Living. Excelled in organization, confidentiality, and problem-solving, enhancing operational efficiency. Skilled in housekeeping and adept at fostering positive guest experiences. Proven ability to thrive in fast-paced environments, demonstrating exceptional teamwork and adaptability. Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dietary Aide/Housekeeper
Sienna senior living
Toronto, ON
08.2024 - 04.2025
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Set up trays and food service carts to deliver food to residents.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Treated patients and team members with dignity and respect.
- Cleaned and sanitized kitchen equipment and surfaces.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Heavy Duty Cleaner
Dexterra airport
Toronto, ON
02.2023 - 07.2024
- Transported waste materials to designated disposal sites according to regulations.
- Completed routine maintenance checks, notifying management of needed repairs.
- Notified managers of repair needs or additions to building operating systems.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Followed safety processes for all manual and electric cleaning equipment.
Housekeeping Attendant
Royal Canadian Yacht Club
Toronto, Canada
05.2021 - 08.2022
- Provided excellent customer service by ensuring guest rooms and common areas were clean and welcoming
- Assisted in laundry operations and maintained hygiene standards
- Responded to guest requests and concerns professionally
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Cashier & Customer Service Associate
McDonald's
Toronto, Canada
03.2018 - 01.2022
- Assisted customers with transactions and inquiries, maintaining a friendly and welcoming attitude
- Developed problem-solving skills by addressing customer concerns and processing refunds
- Gained experience in teamwork, adaptability, and handling high-pressure situations
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Monsignor Fraser College
Toronto, ON09.2019
Some College (No Degree) - Social Work
Seneca College
North York, Skills
- Reception and administrative support
- Customer service and problem-solving
- Organization and time management
- Confidentiality and discretion
- Teamwork and adaptability
- Meal preparation and dietary assistance
- Ability to work in fast-paced environments
- Bookkeeping
- Housekeeping
- Attention to detail
- Meal preparation
Certification
SMART SERVE
FOOD HANDLING CERTIFICATION
Languages
English
Professional
Swahili
Native/ Bilingual
Timeline
Dietary Aide/Housekeeper
Sienna senior living
08.2024 - 04.2025
Heavy Duty Cleaner
Dexterra airport
02.2023 - 07.2024
Housekeeping Attendant
Royal Canadian Yacht Club
05.2021 - 08.2022
Cashier & Customer Service Associate
McDonald's
03.2018 - 01.2022
High School Diploma -
Monsignor Fraser College
Some College (No Degree) - Social Work
Seneca College
Similar Profiles
Hardeep SinghHardeep Singh
Dietary Aide at Sienna Senior LivingDietary Aide at Sienna Senior Living
Arshdeep KaurArshdeep Kaur
Health Care Aide at Sienna Senior LivingHealth Care Aide at Sienna Senior Living
Serenity St.AngeloSerenity St.Angelo
Food and Beverage Server at Sienna Senior LivingFood and Beverage Server at Sienna Senior Living
Prabhjot KAURPrabhjot KAUR
Registered Nurse at Sienna Senior LivingRegistered Nurse at Sienna Senior Living
Sabirin MusseSabirin Musse
Clinical Extern at William Osler Health System - Etobicoke General Hospital (Stroke unit)Clinical Extern at William Osler Health System - Etobicoke General Hospital (Stroke unit)