Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Minami Noguchi

Scarborough

Summary

  • Over 7 years of customer service experience.
  • Capable of handling multiple tasks at once and prioritizing effectively.
  • Possesses strong listening skills, actively engages with team members, and adept at managing individual work situations.

Overview

8
8
years of professional experience

Work History

Ice Cream Server

Yole Canada
03.2024 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Received payments by cash, vouchers, credit cards, or debits cards.
  • Demonstrated ability to organize and prioritize tasks effectively.
  • Performed opening and closing duties, ensuring the area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Customer Management

Humanage, Inc.
04.2020 - 10.2023
  • Implemented new customer management software to optimize data organization and accessibility.
  • Worked to improve team productivity.
  • Led a team of 7 people and managed delivery dates.
  • Answered the phone, responded to e-mails, greeted customers.
  • Issued invoices with unwavering accuracy 5 times a month.

Server, Kitchen Helper, Casher, Dishwash

Seibu (Restaurant)
04.2016 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

English Course: Advanced -

Kaplan International Toronto
Toronto, ON
03.2024

Bachelor's - Clinical Psychology

Hosei University
Tokyo, Japan
03.2020

Skills

  • MS Office (Outlook, Excel, Word, PowerPoint, OneNote)
  • Qualification to teach Japanese calligraphy to children
  • Teamwork
  • Excellent Communication
  • Organizational Skills
  • effectively multi-tasking ability
  • strong listening skills
  • Customer Service and Engagement

Languages

Javanese
Native or Bilingual
English
Professional Working

Timeline

Ice Cream Server

Yole Canada
03.2024 - Current

Customer Management

Humanage, Inc.
04.2020 - 10.2023

Server, Kitchen Helper, Casher, Dishwash

Seibu (Restaurant)
04.2016 - 03.2020

English Course: Advanced -

Kaplan International Toronto

Bachelor's - Clinical Psychology

Hosei University

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Minami Noguchi