Minami Noguchi
Scarborough
Summary
- Over 7 years of customer service experience.
- Capable of handling multiple tasks at once and prioritizing effectively.
- Possesses strong listening skills, actively engages with team members, and adept at managing individual work situations.
Overview
8
8
years of professional experience
Work History
Ice Cream Server
Yole Canada
Toronto, ON
03.2024 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Received payments by cash, vouchers, credit cards, or debits cards.
- Demonstrated ability to organize and prioritize tasks effectively.
- Performed opening and closing duties, ensuring the area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Management
Humanage, Inc.
Tokyo, Japan
04.2020 - 10.2023
- Implemented new customer management software to optimize data organization and accessibility.
- Worked to improve team productivity.
- Led a team of 7 people and managed delivery dates.
- Answered the phone, responded to e-mails, greeted customers.
- Issued invoices with unwavering accuracy 5 times a month.
Server, Kitchen Helper, Casher, Dishwash
Seibu (Restaurant)
Tokyo, Japan
04.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
English Course: Advanced -
Kaplan International Toronto
Toronto, ON03.2024
Bachelor's - Clinical Psychology
Hosei University
Tokyo, Japan03.2020
Skills
- MS Office (Outlook, Excel, Word, PowerPoint, OneNote)
- Qualification to teach Japanese calligraphy to children
- Teamwork
- Excellent Communication
- Organizational Skills
- effectively multi-tasking ability
- strong listening skills
- Customer Service and Engagement
Languages
Javanese
Native or Bilingual
English
Professional Working
Timeline
Ice Cream Server
Yole Canada
03.2024 - Current
Customer Management
Humanage, Inc.
04.2020 - 10.2023
Server, Kitchen Helper, Casher, Dishwash
Seibu (Restaurant)
04.2016 - 03.2020
English Course: Advanced -
Kaplan International Toronto
Bachelor's - Clinical Psychology
Hosei University