Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minalben Patel

Summerland

Summary

Accomplished Customer Service Representative with a proven track record at CIBC Bank, excelling in complaint resolution and customer relations, enhancing loyalty and repeat business. Skilled in active listening and problem-solving, adept at managing high-stress situations and improving client satisfaction. Demonstrated ability to maintain professionalism under pressure, significantly contributing to a positive customer experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

CIBC Bank
11.2021 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Scotiabank
11.2019 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

MBA - Marketing And Human Resource Management

Ahmedabad Institute of Technology
Ahmedabad Gujarat India
05.2014

BBA - Marketing And Human Resource

L J Commerce College
Ahmedabad Gujarat India
03.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Client Relations
  • Complaint resolution
  • Follow-up skills
  • Call Management
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Service Representative

CIBC Bank
11.2021 - 11.2023

Customer Service Representative

Scotiabank
11.2019 - 11.2021

MBA - Marketing And Human Resource Management

Ahmedabad Institute of Technology

BBA - Marketing And Human Resource

L J Commerce College

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Minalben Patel