Minal Sharma
Edmonton
Summary
Results-oriented, high-performing individual who develops scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring a history of innovation and relationship-building skills to a growing organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Sorter
UPS
02.2023 - Current
- Increased warehouse efficiency by streamlining sorting processes and implementing organizational systems.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks.
Customer Support Representative and Trainer
Wipro
08.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
Customer Support Executive
Magicpin
08.2021 - 08.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
Education
MBA -
University Canada West
Vancouver03.2024
BBA - Information Technology
Lovely Professional University
India2022
Skills
- Tableau
- Power BI
- Advanced Excel
- C Programming
- File and record management
- Team Building
- Trend Detection and Analysis
- Front-End Supervision
- Complaint Resolution
- Effective Communication
- Account Management
- Account Auditing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Shopify Basics Badge, Shopify- [2023]
- Tableau, Power BI, Advanced Excel, LPU - [2023]
- Certified Digital Marketing Associate, Certified Digital Marketing Institute [2023]
- C programming Training, AISECT - [2020]
- Basic Assertive Communication, Udemy - [2019]
Timeline
Warehouse Sorter
UPS
02.2023 - Current
Customer Support Representative and Trainer
Wipro
08.2022 - 12.2022
Customer Support Executive
Magicpin
08.2021 - 08.2022
MBA -
University Canada West
BBA - Information Technology
Lovely Professional University
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