Minal Patel
Hamilton,Ontario
Summary
Dedicated newcomer with a robust background in customer service and sales, looking to pivot into the pest control industry. Driven to acquire technical expertise through rigorous training and express a strong desire to master environmentally responsible pest management practices that benefit communities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Assistant
Safex Pest Control Inc.
06.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
Customer Service Manager
Walmart
07.2023 - 05.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
Education
Ontario College Graduate Certificate - Logistics And Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, ON02-2025
Skills
- Verbal and written communication skills
- Attention to Detail
- Customer Service Orientation
- Complex Problem-solving
- Payment processing
- MS Office (Word, Excel, PowerPoint)
- Multi-tasking
- Sales target achievement
- Team collaboration
- Valid G2 Driver's license
Languages
English
Full Professional
Certification
Preparing for structural exterminator license.
Timeline
Office Assistant
Safex Pest Control Inc.
06.2024 - Current
Customer Service Manager
Walmart
07.2023 - 05.2024
Preparing for structural exterminator license.
Ontario College Graduate Certificate - Logistics And Supply Chain Management
Mohawk College of Applied Arts And Technology
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