Summary
Overview
Work History
Education
Skills
Custom
Timeline

Minal Kanungo

Scarborough,ON

Summary

Experienced Project Manager with a strong background in SAP production support and IT Service Management. Proficient in:

  • Detailed cutover planning, stakeholder management, resource planning, mock runs, execution, rollback planning, controlled starts, and business validation criteria.change management, communication, and system maintenance planning.
  • Establishing AMS practices, designing knowledge acquisition plans, conducting playback sessions, tracking hypercare defects, and transitioning projects into steady state.
  • Worked with various IT groups and suppliers to provide seamless support to end users, optimizing ITIL/business processes. Actively participated in resolving high-severity (P1, P2) incidents and drove new proposals and continuous improvement initiatives.

Overview

27
27
years of professional experience

Work History

Global Director – Energy and Utilties and Head of Canada

Wipro Technologies
06.2007 - 01.2024
  • Delivering Visionary ERP Solutions at World-Leading Companies.
  • Building Open Innovation offering for enterprise market (achieving 6X faster delivery and 50%+ savings vs. traditional consulting models). Grow and promote on-demand, 1.6 million gig community platform. Create recurring service delivery wins by forming use cases and enterprise scale digital solutions for Fortune 125 companies in Energy and Utilities sector.
  • Managed the implementation of SAP Solution Manager BPIM, OCC, CHARM, technical monitoring, and root cause analysis.
  • Managed hypercare for projects going live, implemented AMS practices, created knowledge acquisition plans, conducted playback sessions, tracked hypercare defects, and transitioned projects into steady state. Oversaw SLA holidays and tracking, and developed IT Service Management capabilities and performance metrics.
  • Collaborated early with project teams to inventory ongoing projects, test scripts, and ensure smooth adoption into steady state.
  • Handled project planning, resource allocation, procurement, and risk management.


North American Regional Director – Industrial & Process Manufacturing

Wipro Technologies
02.2017 - 01.2018
  • Top-Quartile Customer Satisfaction, Cost of Delivery, Employee Engagement, & Schedule Actualization.
  • Handling incidents, conducting audits, managing ageing, improving Mean Time to Repair (MTTR), and ensuring SLA adherence.
  • Leading a team of over 30 technical and functional SAP consultants, including their learning, training, cross-skilling, mentoring, coaching, onboarding new hires, and conducting performance appraisals.
  • Planning shifts and team rosters considering holidays across countries, individual vacations, weekend coverage, and planned system outages.
  • Actively participating in the resolution of high-severity (P1, P2) incidents.
  • Driving new proposals, RFPs, competency initiatives, continuous account mining, and designing solutions for new opportunities.
  • : Participated in cutovers and production support for the SAP rollout of five production plants (Cleveland, Findlay, Amana, Clyde, Marion), including migration from a homegrown AS/400-based solution to SAP. Planned for business validations, controlled start, entry/exit criteria, resource planning, change management, coordination with IT/business stakeholders, and hypercare support involving SAP modules FICO, SD, MM, PP, XMII, PM, and ABAP.

Regional Director, Southwest USA; Director Systems Integration; Program Management, EA, & Delivery

Tata Consultancy Services
01.1997 - 01.2007
  • Delivery & Engagement Leadership, Partner Relations, Outsourcing, Risk Management Solutions.
  • Recruiting, screening, and hiring employee and contractor resources.
  • Working with various IT groups and other suppliers to provide seamless support to end users and optimizing ITIL/business processes.
  • Successfully identified multiple improvement opportunities and delivered end-to-end solutions, including value-added services, automations, and process improvements beyond contractual obligations.
  • Effectively managed project planning, resource management, procurement, and risk management.
  • Oversaw incident and change management, ensuring adherence to SLAs.
  • Delivered automations for batch job and interface monitoring.
  • Demonstrated working knowledge of tools like HPQC, HP-QTP, ServiceNow, and Solution Manager.
  • Collaborated early with project teams on RICEFW inventory, documentation, testing suite, defect management, and transition to steady state. Played the role of transition manager, designed knowledge acquisition plans, and conducted playback sessions for the steady state team.
  • Conducted business user training, implemented a buddy system, managed organizational change, and organized lunch and learn sessions. Designed DIY/FAQ documents to support users.

Education

Technology Entrepreneurship: Lab to Market - undefined

Harvard
01.2020

Global Large Customer Management Program (Wipro) - undefined

Stanford University
01.2008

Global Leadership Certification - undefined

Thunderbird, The Garvin School of Management
01.2006

ERP Effectiveness Certification - undefined

National Institute of Industrial Engineering (NITIE), Bombay, India
01.1999

Cybersecurity Program - undefined

Indian Institute of Technology (IIT), Bombay, India
01.1999

Complex System Integrator Management Course - undefined

Tata
01.1998

Masters of Management Science - undefined

University of Indore, Indore, India
01.1997

Skills

  • SAP -Utilities CIS – Metering – Billing- Customer Care - Electric Utilities – Regulated and deregulated - Change management
  • Documentation quality- Procurement and vendor management – Defects Triage- Hypercare processes- Support models
  • Operations excellence – Team building – Coaching and providing guidance- Advising CXO and status reporting- Resolution activity
  • Steering committee meeting - Data Management - Agile -Waterfall - Digital Transformation – Sprint planning – Cutover support
  • Governance- Risk Management – Control - Stakeholder Alignment – Changeover planning – Solution architecture

Custom

  • Best Vertical CEO Award, Wipro (2018)
  • Best Business Unit, Wipro (2016)
  • Matrix, The Differentiator Award, Wipro (2013)

Timeline

North American Regional Director – Industrial & Process Manufacturing - Wipro Technologies
02.2017 - 01.2018
Global Director – Energy and Utilties and Head of Canada - Wipro Technologies
06.2007 - 01.2024
Regional Director, Southwest USA; Director Systems Integration; Program Management, EA, & Delivery - Tata Consultancy Services
01.1997 - 01.2007
Harvard - Technology Entrepreneurship: Lab to Market,
Stanford University - Global Large Customer Management Program (Wipro),
Thunderbird, The Garvin School of Management - Global Leadership Certification,
National Institute of Industrial Engineering (NITIE) - ERP Effectiveness Certification,
Indian Institute of Technology (IIT) - Cybersecurity Program,
Tata - Complex System Integrator Management Course,
University of Indore - Masters of Management Science,

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Minal Kanungo