Mina Trombatore
Newmarket,ON
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Supervisor Data Administration
York Region-Community and Health Services Department, Public Health Branch, Infectious Diseases Control Division
01.2021 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Knowledge in call centre technology including CISCO Jabber and Cisco Finesse
- Supervises, assists, coaches, counsels, and monitors staff in the areas of call management
- Implement practices and mechanisms that measure and report caller satisfaction, service level response time and service quality objectives
- Regular touch base with staff to identify any gaps in current processes and areas of improvement
- Supporting staff on a regular basis and follow up with any crisis situations and provide direction and guidance
- Facilitate training for new staff for Data Entry in Panorama software for immunization records, according to Immunization of Schools Pupils Act (ISPA) and records for licensed Childcare and Early Years ACT (CCEYA)
- Work directly with Manager of program for recruitment, selection, hiring, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action in accordance with regional policies and practices
- Coordinates completion of the appropriate forms related to staffing requirements and forwards completed requests to HR
- Knowledge of infectious diseases programs, services, and deliverables; relevant legislation, guidelines and procedures pertaining to infectious disease control and public health
- Identify inconsistencies in departmental or branch policies and practices and make recommendations to improve current processes
- Strong verbal and written communication skills to convey issues, reports, and other deliverables clearly and effectively to internal and external partners
- Provide on-going support to staff on all areas of data entry, effective communication and deescalating techniques for staff supporting our internal queue line
- Generate and monitor reports from various systems like Panorama, Cognos and iPHIS
- Document management, report generation, project tracking and follow up with staff
- Wellness Representative for the immunization team and representative as a leadership role for the IDCD Division
- Maintain current professional practice within the training field, by attending various courses, workshops, and conferences
- Collaborate with various internal and external partners to review current processes and ensure any updated changes are clearly communicated and all relevant resources are updated
- Respond to inquiries from stakeholders, other government agencies and the public, while adhering to the Personal Health Information Protection Act (PHIPA)
- Provides oversight and direction in the implementation of Continuous Quality Improvement initiatives
- Overseeing any inquires for COVID vaccines and any Out of Province Doses submitted to Public Health for review and entry into Covaxon.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provide daily team huddles and team building to help guide and foster individual training needs and accountability of outcome of work
- Work collaboratively with managers from various programs to meet program needs and address any areas of concern
- Strong knowledge of office procedures, electronic entry of patient files, and electronic/manual records management file systems, including security measures and proper retention of files
- Participate in on-going courses to enhance supervisory, communication and strategic leadership skills
- Responsible for COVID 2020 Versatile project for all Case Management files, exposure and contact tracing files
- Support staff that work in office and work from home by fostering collaborative relationships with the team and employing interactive and effective communication
- Ensure accurate data entry and information gathering to support COVID-19 response and other infectious diseases
- Provides oversight and direction in the implementation of Continuous Quality Improvement initiatives
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Administrative Clerk Intermediate
York Region-Infectious Diseases Control Division, Public Health Branch
04.2018 - 01.2020
- Data Management for reportable Diseases and entry in iPHIS (Integrated Public Health Information System)
- Data Entry in Panorama software for immunization records, according to Immunization of Schools Pupils Act (ISPA)
- Annual review of immunization records for the Childcare and Early Years Act (CCEYA)
- Accurate entry of student immunization data
- Answer high volume of calls from internal and external stakeholders
- Document management, report generation, project tracking
- Schedule client for immunization appointments in regional clinics
- Manages large amounts of inbound and outbound calls in a timely manner following best practices and corporate guidelines.
Certified Dental Assistant
York Region Community Health Services, Dental
03.2017 - 04.2018
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Enhanced office efficiency by maintaining accurate records, scheduling appointments, and managing inventory.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
- Provided support by working collaboratively with Registered Dental Hygienist while performing dental screening in school settings
- Entry of clinical findings in ministry data base OHISS
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Satisfactory Criminal Record Check
Newmarket, ONCertificate - Achievements
York Region Mandatory Courses
01.2023
Certificate - Mindful@Work for Leaders
Queens Mental Health Certificate
01.2023
Certificate - Ontario Dental Assistant Association Active/Membership
First Aid And CPR
01.2023
Skills
- Operations Management
- Staff Management
- Process Improvement
- Strategic Planning
- Complex Problem-Solving
Company Address
17150 Yonge Street, Newmarket, ON, L3Y 4W5
Cover Letter
Dear Municipality of York: Please accept the attached resume in support of my application for position with Transportation Services, as a Program Manager, Customer Service. Through my current position as Supervisor of immunization with Data Management and Technical Support, as well as my previous experience working in Peel Region, I believe I have the depth of experience required to make a positive contribution in this position. I have excellent communication and interpersonal skills that allow me to provide a high level of customer service. Guided by my strong sense of integrity, loyalty, and political acumen, I can resolve issues with tact and diplomacy. I am highly adaptable and take on initiatives and challenges presented to me. I characterize myself as a team player and an assertive self-starter who has successfully and consistently achieved results to support organizational goals. I have developed advanced knowledge in various software applications including Cognos, Panorama, Covaxon, IPHIS (Integrated Public Health Information System), CCM (Contact Tracing), HRMS, PeopleSoft and Ontario Health Information Support System (OHISS) I would appreciate the opportunity to further discuss my qualifications for this position. Sincerely, Trombatore, Mina
Timeline
Supervisor Data Administration
York Region-Community and Health Services Department, Public Health Branch, Infectious Diseases Control Division
01.2021 - 01.2024
Administrative Clerk Intermediate
York Region-Infectious Diseases Control Division, Public Health Branch
04.2018 - 01.2020
Certified Dental Assistant
York Region Community Health Services, Dental
03.2017 - 04.2018
Satisfactory Criminal Record Check
Certificate - Achievements
York Region Mandatory Courses
Certificate - Mindful@Work for Leaders
Queens Mental Health Certificate
Certificate - Ontario Dental Assistant Association Active/Membership
First Aid And CPR
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