Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mina Rofaeil

Lawndale

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Cashier

Bulldog USA Smoke Shop
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Store Manager

405 Smoke Shop
05.2022 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Pharmacy Technician

CVS Pharmacy
11.2014 - 06.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Pharmacist Trainee

Private Pharmacy
07.2011 - 07.2012
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Counseled patients on new medications and OTC products.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Communicated closely with patients, ensuring medical information was kept private.

Education

Bachelor of Pharmacy - Pharmacy

Modern Sciences And Arts University
Giza, Egypt
07.2012

Bachelor of Science - Pharmaceutical Sciences

University of Greenwich
United Kingdom
07.2012

Skills

  • Answering Customer Questions
  • Advanced Math Skills
  • Prescription Preparation
  • Cash Register Operation
  • Monitoring
  • Serve Customers
  • Science
  • Leading Staff Meetings
  • Staff Training
  • Loss Prevention Procedures
  • Order Management

Timeline

Cashier

Bulldog USA Smoke Shop
09.2023 - Current

Store Manager

405 Smoke Shop
05.2022 - 09.2023

Pharmacy Technician

CVS Pharmacy
11.2014 - 06.2020

Pharmacist Trainee

Private Pharmacy
07.2011 - 07.2012

Bachelor of Pharmacy - Pharmacy

Modern Sciences And Arts University

Bachelor of Science - Pharmaceutical Sciences

University of Greenwich

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Mina Rofaeil