Mina Rahmani
Montreal,Quebec
Summary
As a Customer Service Representative, I bring exceptional abilities in oral and written communication, active listening, and analytical problem-solving. My commitment to providing excellent service is evident through my service-oriented approach, deep understanding of customer needs, and ability to deliver personalized solutions that foster loyalty and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Custumer service representative
IO Solutions
Montreal, QC
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked well in a team setting, providing support and guidance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Data entry and analyst
Cafe Bazaar
Tehran, Iran.
01.2023 - 05.2023
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess the accuracy of data.
- Queried databases for information needed for report processing.
- Researched and adopted new technologies to add value to existing offerings.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Skilled at working independently and collaboratively in a team environment.
Recruitment and Training Leader
Panbe Riz Network Marketing Company
Qazvin, Iran.
02.2022 - 11.2022
- responsibility for recruiting new members into the network marketing group and extending the team.
- Coordinated training for new hires to impart information about company policies, requirements, and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Provided virtual training and online presentations.
- Worked well in a team setting, providing support and guidance.
Ocupational therapist
Ghods Pediatric Hospital
Qazvin, Iran.
01.2021 - 10.2022
- Diagnostic evaluation of mental disabilities and initiating therapeutic intervention (Intellectual Disabilities, Attention-Deficit Hyperactivity Disorder, Autism Spectrum Disorder, Specific Learning Disorders, Cognitive Disorders)
- Diagnostic evaluation of mental disorders and initiating therapeutic intervention (Bipolar Disorder, Schizophrenia, Psychotic Disorders, Communication Disorders, Obsessive-Compulsive Disorder, Anxiety Disorders, Depression, Tics, Eating Disorders, Substance Use Disorders, Personality Disorders)
- Diagnostic evaluation of Developmental Disorders and initiating therapeutic intervention (Sensory Integration Disorder, Sensory Processing Disorders, Motor Control, and Movement Disorders, SMA, Developmental Delay)
Sensory and Acupuncture therapist
Ghods Hospital
Qazvin, Iran.
10.2021 - 02.2022
Mental and intellectual therapist
RAHA rehabilitation clinic
Qazvin, Iran.
06.2021 - 04.2022
Education
Bachelor of Science - Occupational Therapy
Zanjan University of Medical Science
Iran, Zanjan.10.2021
Neuroscience Acupuncture Certificate -
Tehran University of Medical Science
Iran, Tehran.05.2021
Skills
- Computer Graphics: Photoshop, Word, Excel, PowerPoint
- Android apps
- Data entry
- Leadership
- Strong Communication skills
- Mental and physical therapy
- Hairdressing (hair color)
- team works
- Independence working
- Neuroscience acupuncture
- Proficient in English(Total Score of TOEFL: 103/120)
- Fluent in Persian(native language)
Timeline
Custumer service representative
IO Solutions
03.2023 - 07.2023
Data entry and analyst
Cafe Bazaar
01.2023 - 05.2023
Recruitment and Training Leader
Panbe Riz Network Marketing Company
02.2022 - 11.2022
Sensory and Acupuncture therapist
Ghods Hospital
10.2021 - 02.2022
Mental and intellectual therapist
RAHA rehabilitation clinic
06.2021 - 04.2022
Ocupational therapist
Ghods Pediatric Hospital
01.2021 - 10.2022
Bachelor of Science - Occupational Therapy
Zanjan University of Medical Science
Neuroscience Acupuncture Certificate -
Tehran University of Medical Science
Custom
I have experience playing Tennis at the senior level and experience in bodybuilding for 2 years.