Summary
Overview
Work History
Education
Skills
Timeline
Custom
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Mina Rahmani

Montreal,Quebec

Summary


As a Customer Service Representative, I bring exceptional abilities in oral and written communication, active listening, and analytical problem-solving. My commitment to providing excellent service is evident through my service-oriented approach, deep understanding of customer needs, and ability to deliver personalized solutions that foster loyalty and enhance customer experiences.

Overview

2
2
years of professional experience

Work History

Custumer service representative

IO Solutions
03.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked well in a team setting, providing support and guidance.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Data entry and analyst

Cafe Bazaar
01.2023 - 05.2023
  • Identified and resolved problems through root cause analysis and research.
  • Validated results and performed quality assurance to assess the accuracy of data.
  • Queried databases for information needed for report processing.
  • Researched and adopted new technologies to add value to existing offerings.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Skilled at working independently and collaboratively in a team environment.

Recruitment and Training Leader

Panbe Riz Network Marketing Company
02.2022 - 11.2022
  • responsibility for recruiting new members into the network marketing group and extending the team.
  • Coordinated training for new hires to impart information about company policies, requirements, and performance strategies.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Provided virtual training and online presentations.
  • Worked well in a team setting, providing support and guidance.

Ocupational therapist

Ghods Pediatric Hospital
01.2021 - 10.2022
  • Diagnostic evaluation of mental disabilities and initiating therapeutic intervention (Intellectual Disabilities, Attention-Deficit Hyperactivity Disorder, Autism Spectrum Disorder, Specific Learning Disorders, Cognitive Disorders)
  • Diagnostic evaluation of mental disorders and initiating therapeutic intervention (Bipolar Disorder, Schizophrenia, Psychotic Disorders, Communication Disorders, Obsessive-Compulsive Disorder, Anxiety Disorders, Depression, Tics, Eating Disorders, Substance Use Disorders, Personality Disorders)
  • Diagnostic evaluation of Developmental Disorders and initiating therapeutic intervention (Sensory Integration Disorder, Sensory Processing Disorders, Motor Control, and Movement Disorders, SMA, Developmental Delay)

Sensory and Acupuncture therapist

Ghods Hospital
10.2021 - 02.2022

Mental and intellectual therapist

RAHA rehabilitation clinic
06.2021 - 04.2022

Education

Bachelor of Science - Occupational Therapy

Zanjan University of Medical Science
Iran, Zanjan.
10.2021

Neuroscience Acupuncture Certificate -

Tehran University of Medical Science
Iran, Tehran.
05.2021

Skills

  • Computer Graphics: Photoshop, Word, Excel, PowerPoint
  • Android apps
  • Data entry
  • Leadership
  • Strong Communication skills
  • Mental and physical therapy
  • Hairdressing (hair color)
  • team works
  • Independence working
  • Neuroscience acupuncture
  • Proficient in English(Total Score of TOEFL: 103/120)
  • Fluent in Persian(native language)

Timeline

Custumer service representative

IO Solutions
03.2023 - 07.2023

Data entry and analyst

Cafe Bazaar
01.2023 - 05.2023

Recruitment and Training Leader

Panbe Riz Network Marketing Company
02.2022 - 11.2022

Sensory and Acupuncture therapist

Ghods Hospital
10.2021 - 02.2022

Mental and intellectual therapist

RAHA rehabilitation clinic
06.2021 - 04.2022

Ocupational therapist

Ghods Pediatric Hospital
01.2021 - 10.2022

Bachelor of Science - Occupational Therapy

Zanjan University of Medical Science

Neuroscience Acupuncture Certificate -

Tehran University of Medical Science

Custom

I have experience playing Tennis at the senior level and experience in bodybuilding for 2 years. 

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Mina Rahmani