MINA RAHAT
Toronto,ON
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
PANEL PHYSICIAN IMMIGRATION MEDICAL CLINIC
05.2022 - Current
- Supervised and trained staff in procedures and use of current eMedical software
- Acting as the first point of contact for general inquiries, answering incoming calls, greeting patients, providing information, transferring calls, or taking messages as necessary resulting in a 5-star rating on Google reviews
- Customers explicitly praised my services on online platforms
- Scheduled and confirmed medical appointments, communicated, and followed up with Public Health and Life lab regarding patients’ eMedical record
- Handled all insurance verifications, and authorizations, entered diagnosis and procedure codes for diagnostic procedures as well and collection of c/o payments and bank deposits
- Resolving complaints, and tailored communication to meet customer needs from different demographics in efficient and exemplary manner whether via phone, Email, or post
- Increased patient numbers through successful marketing programs of medical clinics that provided medical services to refugees and low-income populations
- Communicated with supervisors and peers about documenting and recording patient files and otherwise obtaining information from other medical facilities
- Prepared billing, ordered supplies, and maintained inventory
- Order supplies within established limits, maintain database, lead and manage projects working collaboratively with key stakeholders to meet and exceed their needs.
Pharmacy Assistant
SHOPPERS DRUG MART
11.2021 - 04.2022
- Meticulously collected, entered, and updated prescriptions and patient’s information in database to help expedite the providers response time to the patient while safeguarding the confidentiality
- Scheduled appointments, registered patients, filed insurance, and collected co pays
- Answered urgent and non-urgent phone calls from patients and took messages to relay to healthcare clients
- Provided clerical support and analysis in the process of managing the pharmacy inventory including printing prescriptions labels and related reports
- Registered Patients, Medical Records, Entered the ODB billing into computer, filed Dictation into patient's charts as well as distributing to the Dr's Mailboxes, answer phones, scanning scripts and insurance cards within tight deadlines
- Mixed and dispensed prescribed medicine in absence of or under supervision of licensed pharmacist.
Officer- International, Affairs / Research Assistant
HERBION PVT LTD
07.2020 - 03.2021
- Assisted Regulatory liaisons with the preparation, publishing, and electronic filing of Regulatory submissions such as new dossiers for CIS Countries and Afghanistan as per CTD and ACTD and relevant guidelines
- Handled approximately 75-100 inbound calls on a daily basis in a busy fast paced Clinical and Research Department
- Registered and Re-registered 40 products as per Overseas Drug Regulatory guidelines
- Trained other associates on re-registrations to condense content to regulation for CTD submissions
- Led the development and launch of 1st commercial shipment of the product
- Collaborated with internal working groups for packaging creation of newly acquired products, reviewed, and validated product information in packaging, instructions for use, and labels
- Developed SOPs, policies, and process documentation (COPP) for regulatory submissions
- Streamlined the submission process by crafting standardized templates and documentation requirements.
Officer
MACTER INTERNATIONAL LIMITED
07.2018 - 07.2020
- Managed the quality, accuracy, compliance with internal and external standards, and the timely production of submission documents using Electronic Document Management System, to ensure that said documents meet requirements for Submission
- Prepared monthly plan and maintenance of list of registered products and renewal submission, products applied, pending and products to be applied
- Collated technical documents and product registration and renewal of dossiers according to Overseas regulatory requirements of product registration using ACTD/ICH-CTD and relevant guidelines
- Collaborated with QA/QC/R&D collection and initial review of Technical Documents and for any inquiry of test methods and references for activities related to dossier submission
- Enhanced the preparation of initial composition of existing and revised packaging material artwork which resulted in cost savings of $1M
- Led the preparation of Certificate of Pharmaceutical Products, No Objection Certificates for samples
- Certification & Workshops
- Certification course on Fundamentals of Digital Marketing from Google Garage
- Workshop on Regulatory Affairs-Way of Managing Quality on 22nd January 25, 2019
- Symposium on World Pharmacist Day
Education
Doctor of Pharmacy (Pharm D) -
University of Karachi
12.2017
Skills
- Office Supplies and Inventory
- Patient Database Maintenance
- Multi-Line Phone Systems
- Insurance Claims Handling
- Medical Report Preparation
- Organization and Time Management
- Document Management
- Medical Recordkeeping
- Office Coordination
- Regulatory Documentation
- Patient Medical Histories
- Correspondence Management
- Calendar and Appointment Management
- Computer Proficiency
Certification
Fundamentals of Digital Marketing from Google Garage.
Regulatory Affairs-Way of Managing Quality
Total Quality Management.
Timeline
Medical Administrative Assistant
PANEL PHYSICIAN IMMIGRATION MEDICAL CLINIC
05.2022 - Current
Pharmacy Assistant
SHOPPERS DRUG MART
11.2021 - 04.2022
Officer- International, Affairs / Research Assistant
HERBION PVT LTD
07.2020 - 03.2021
Officer
MACTER INTERNATIONAL LIMITED
07.2018 - 07.2020
Doctor of Pharmacy (Pharm D) -
University of Karachi
Fundamentals of Digital Marketing from Google Garage.
Regulatory Affairs-Way of Managing Quality
Total Quality Management.
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