Mina Piroutzadeh
Toronto,ON
Summary
Dedicated person with excellent experience in multiple fields of select industries. While maintaining professional appearance and demeanor and expertly completing assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
SummerView Medical Health & Wellness
12.2021 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Cleaning and sterilizing rooms, medical equipment and instruments after each patient.
- Ordering low stock supplies
- Ordering vaccines for doctors to administer to patients (Via Public Health)
- Managing and Scheduling patient appointments as well as four doctor’s schedules
- Experience & knowledge within EMR/ Electronic Medical records software and PatientVu
- Experience & knowledge within Practise Perfect. Patient scheduling, private and insurance billing, clinical documentation.
- Submitting Insurance claims (Sunlife, Manulife, Greenshield, Desjardins) for paid services not covered by OHIP (Physiotherapy, Chiropractic, RMT, Counselling, Chiropody)
- Assisted MD’s in medical and cosmetic procedures (PRP treatments, Botox & Filler. Pap smears, Skin tag removals, Cyst removals, Sutures, chaperoning medical examinations upon MD’s request)
- Handling a high volume of calls and a busy waiting room along with patients that may be irritated or frustrated
- Multitasking throughout each day.
- Scheduling specialist appointments via phone or fax. (Southlake Hospital, Dental Clinics, Sleep disorder clinics, Cosmetic surgeons ETC)
- Managed office bookkeeping with insurance billing and patient payments.
- Collected patient vitals and measurements as well as urine sample examinations for different appointment types. Well baby check appointments, Annual Physicals, Weight follow up, Prenatal, UTI’S.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Call Center Agent
Connections Call Centre
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focusing on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and managed customer files and databases.
- Dispatched emergency calls with urgency and a sense of prioritization for North Vancouver RCMP, Search and Rescue Teams, Property management Emergency Lines, Emergency Departments In hospitals, T-mobile and Telus and tow trucking companies for motor vehicle incidents where first responders require our rapid assistance for fatalities and personal injuries.
- Maintained an average answer time of 4.99 seconds and under as per company policy.
- Achieved Cam-X Certification and training (Canadian Call Management Association)
Client Service Specialist
Everlast General Contracting
01.2019 - 01.2020
- Procured shipments and supplies for projects from suppliers
- Estimating the costs of a planned construction projects & providing detailed descriptions on overall services and product.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Met with clients on site to discuss their landscaping needs on behalf of Everlast General Contracting.
- Created contracts in agreement for clients
- Communicated between suppliers and workers in negotiating prices for supplies
Accountant assistant Intern
Marquis book printing
- Maintained financial records of company vendors and purchase orders as well as compiling financial statements
- Filed many tax records by alphabetical order
- Managed heavy workloads with near deadlines
- Operated reception desk (Answer, screen, and forward telephone calls, Greet walk-in customers and other visitors and escort them to specific destinations, Contribute to the security of the office by helping to monitor visitors' access, Obtain or send information or documents using a computer, mail, or a fax machine, Perform other administrative support tasks, such as keeping appointment calendars, Copy, file, and maintain documents and records, Collect, sort, distribute, and prepare mail and courier deliveries.
- Used spreadsheets to track data and produce charts.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Sales Assistant
Victoria's Secret
01.2019 - 01.2020
- Reached my set daily sales target of a minimum of 1,500$ that I was required to reach each shift.
- Up sold items and promotions to help with daily sales
- Did monthly safety and sales questionnaire/tests to confirm sales associates are following up with the company's latest rules and requirements as well as regulations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Diploma - Real Estate
Humber College
Toronto, ON10.2024
High School Diploma -
Georges Vanier S.S. (OSSD)
Toronto, ON01.2020
Skills
- Detail Oriented
- Team Building
- Time Management
- Interpersonal
- Organizational
- Communication skills
- Ability to Work Under Pressure
- Reliable
- Excellent persuasive skills
- Active Listening
- Conflict Resolution
- Leadership
- Adaptability
- Financial Management
- Presentation Skills
- Staff Management
- Bookkeeping
- Invoice Preparation
- Data Entry
- Social Media Marketing
Languages
Kurdish
Full Professional
Turkish
Full Professional
Persian
Professional Working
Timeline
Call Center Agent
Connections Call Centre
05.2023 - Current
Medical Office Assistant
SummerView Medical Health & Wellness
12.2021 - 01.2023
Client Service Specialist
Everlast General Contracting
01.2019 - 01.2020
Sales Assistant
Victoria's Secret
01.2019 - 01.2020
Accountant assistant Intern
Marquis book printing
Diploma - Real Estate
Humber College
High School Diploma -
Georges Vanier S.S. (OSSD)
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