Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mina Liang

Winnipeg,Manitoba

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Famous Bourbon Chicken
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.


Cake Decorator

Sobeys
11.2023 - 12.2023
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

Counter Attendant

Shanghai 360
02.2023 - 12.2023
  • Processed customer orders and accurately entered into order system.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Collaborated with team members to consistently meet high standards of quality and service.
  • Prepared food items accurately and in compliance with health and safety guidelines.


Kitchen Hand

Izumi Sushi
01.2023 - 07.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.


Restaurant Manager

Sing Bo Restaurant
01.2019 - 09.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.


Waitress Supervisor

Sing Bo Restaurant
01.2018 - 01.2019
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.


Waitress

Sing Bo Restaurant
01.2017 - 12.2018
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.


Education

Baking -

Assiniboine Community College
Winnipeg, Manitoba
12.2023

Foundation Sciences -

University of South Pacific
Suva, Fiji
12.2021

High School Diploma -

Yat Sen Secondary School
Suva, Fiji
12.2020

Skills

  • Workstation Setup and Breakdown
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Food and Beverage Service
  • Collaboration and Teamwork
  • Multitasking and Organization
  • Customer service excellence

Certification

  • WHMIS
  • EMERGENCY FIRST AID & CPR/AED

Languages

English
Professional Working
Chinese(Mandarin)
Full Professional
Chinese(Cantonese)
Full Professional

Timeline

Cashier

Famous Bourbon Chicken
01.2024 - Current

Cake Decorator

Sobeys
11.2023 - 12.2023

Counter Attendant

Shanghai 360
02.2023 - 12.2023

Kitchen Hand

Izumi Sushi
01.2023 - 07.2023

Restaurant Manager

Sing Bo Restaurant
01.2019 - 09.2022

Waitress Supervisor

Sing Bo Restaurant
01.2018 - 01.2019

Waitress

Sing Bo Restaurant
01.2017 - 12.2018

Baking -

Assiniboine Community College

Foundation Sciences -

University of South Pacific

High School Diploma -

Yat Sen Secondary School

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Mina Liang