Mina Jalali
Newmarket,Canada
Summary
Dynamic sales professional with a proven track record at Apple, enhancing customer relations and exceeding sales goals through expert problem-solving and exceptional customer service skills. Skilled in collaboration and bilingual communication, I drive continuous improvement and team performance, achieving notable sales increases. Specialize in leveraging computer literacy and interpersonal abilities to deliver outstanding results.
Overview
6
6
years of professional experience
Work History
Specialist
Apple
Upper Canada Mall
04.2022 - Current
- Delivered exceptional customer experiences by providing personalized recommendations on Apple products and services.
- Contributed to a dynamic team environment by collaborating with colleagues to meet sales goals.
- Delivered exceptional customer experiences by providing personalized recommendations on Apple products and services.
- Processed transactions, trade-ins, and financing options efficiently while maintaining security and accuracy.
- Helping customers find ownership opportunities
- Assisted customers in selecting the right devices, including iPhones, iPads, MacBook, and accessories, based on their needs.
Cashier / Sales Associate
Browns
Upper Canada Mall
11.2021 - 04.2022
- Provided exceptional customer service by assisting clients with product selection and styling advice.
- Ensured the store remained visually appealing by restocking merchandise, and maintaining displays.
- Maintained an in-depth knowledge of footwear trends, product features, and brand offerings.
- Achieved and exceeded sales targets through strong communication and upselling techniques.
- Handled cash transactions, returns, and exchanges efficiently using the store’s POS system.
Cashier / Sales Associate
Michael Hill
Upper Canada Mall
10.2021 - 12.2021
- Provided exceptional customer service by assisting clients in selecting fine jewelry, including engagement rings, watches, and custom pieces.
- Educated customers on gemstones, diamonds, metals, and jewelry care to build trust and enhance the shopping experience.
- Achieved and exceeded sales goals through effective client relationship building, upselling, and personalized recommendations.
- Processed transactions, financing applications, layaways, and repairs with attention to detail and discretion.
- Developed long-term customer relationships through after-sales service, follow-ups, and VIP clientele.
Sales Associate
Jack and Jones Company
Upper Canada Mall
09.2020 - 11.2021
- Assisted with inventory management, stock replenishment, and product tagging.
- Assisted customers with questions, needs, and purchases.
- Achieved and surpassed sales goals through effective communication and upselling techniques.
- Maintained a strong knowledge of current fashion trends, fabric quality, and brand collections.
- Delivered outstanding customer service by assisting clients with fashion styling and product recommendations.
- Processed transactions, returns, and exchanges efficiently using the store’s POS system.
Cashier / Sales Associate
Banana republic (GAP-INC)
Vaughan Mills Mall
10.2019 - 03.2020
- Customer Service Representative
- Visual Merchandiser
- Assistant Store Manger
- Inventory Control Specialist
- Stock Clerk
Salesperson
Sherry price boutique
Toronto, Canada
01.2019 - 09.2019
- Enhanced sales by effective interpersonal skills
- Opened and closing the store
- Stocked new products which delivers to the store
- Responsible for managing cash by making sure cash is stored safely
Education
Bachelor of Urban Engineering -
Islamic Azad University of Mashhad
Mashhad, Iran05-2018
Skills
- Customer service skills
- Attention to customer needs
- Collaboration
- Independence
- Work ethic
- Fast learner
- Responsibility
- Detail-oriented
- Time-management skills
- Positive attitude
- Enthusiasm
- Motivation
- Cooperation
- Computer literacy
- Bilingual (English and Farsi/Persian)
- Knowledge sharing
- Continuous improvement
- Expert problem solving
- Team collaboration
- Customer relations
- Team performance improvement
Timeline
Specialist
Apple
04.2022 - Current
Cashier / Sales Associate
Browns
11.2021 - 04.2022
Cashier / Sales Associate
Michael Hill
10.2021 - 12.2021
Sales Associate
Jack and Jones Company
09.2020 - 11.2021
Cashier / Sales Associate
Banana republic (GAP-INC)
10.2019 - 03.2020
Salesperson
Sherry price boutique
01.2019 - 09.2019
Bachelor of Urban Engineering -
Islamic Azad University of Mashhad