Summary
Overview
Work History
Education
Skills
Certification
achievement
Timeline
Generic

Mina Alahverdi

Vancouver,BC

Summary

Organized and adaptable administrative professional with proven success in streamlining operations, coordinating teams, and improving workflow efficiency. Skilled in Telus Health Record and ClinicMaster for accurate record management and seamless clinic operations. Collaborative, results-driven, and committed to supporting organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Mountain View Clinic
09.2024 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.

Medical Office Assistant

AVA Clinic
12.2024 - 07.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Registered patients and completed associated paperwork for accurate records.

Clinical Administrative Coordinator

POPAK CLINIC
01.2021 - 08.2024
  • Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
  • Coordinated schedules with patients and facility calendar.
  • Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
  • Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
  • Maintained complete documentation for permanent records and auditing purposes.
  • Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
  • Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.

Education

Master of Science - Medical Genetics

Medical Science University
Tehran,Iran
05-2020

Bachelor of Science - Microbiology

Medical Science University
Tehran,Iran
05-2016

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Office administration
  • Team collaboration
  • Meeting planning
  • Microsoft Excel
  • Document management
  • Documentation and recordkeeping

Certification

-Workplace Health And Safety.


-Administrative Coordinator/Office Management Certificate.


-Molecular and cellular Genetic Laboratory Skills.

achievement

  • Streamlined office workflows by introducing digital scheduling tools, reducing administrative processing time by 35%.
  • Coordinated communication between multiple departments, ensuring on-time delivery of projects and reports.
  • Managed high-volume email and phone correspondence, maintaining a 95% response rate within 24 hours.
  • Oversaw document management and filing systems, achieving 100% compliance with organizational and privacy standards.
  • Implemented a centralized tracking system for project deadlines, increasing task completion rates by 20%.
  • Supported executive leadership with calendar management, meeting preparation, and travel coordination, enabling smoother daily operations.

Timeline

Medical Office Assistant

AVA Clinic
12.2024 - 07.2025

Administrative Coordinator

Mountain View Clinic
09.2024 - Current

Clinical Administrative Coordinator

POPAK CLINIC
01.2021 - 08.2024

Master of Science - Medical Genetics

Medical Science University

Bachelor of Science - Microbiology

Medical Science University

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Mina Alahverdi