MINA ABBASLOU
Vancouver,BC
Summary
Dynamic customer service professional with a proven track record at McDonald's, excelling in order accuracy and complaint resolution. Adept at training new employees and fostering team collaboration, I consistently enhance guest experiences while maintaining operational efficiency. Recognized for my clear communication and ability to adapt sales strategies to meet customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Mc Donalds
Vancouver, British Columbia
01.2024 - 12.2024
- Deliver exceptional customer service by promptly serving guests, accurately preparing meals according to orders, offering menu recommendations upon request, maintaining a clean and welcoming lobby, and effectively addressing complaints and requests.
- Collaborate with team members to ensure smooth operations during peak hours by knowing colleagues' names, engaging in clear conversations, and asking for or offering help when necessary.
- Accept payments from customers, and make changes as necessary.
- Inspect and clean the front and back areas, ensuring the floors are mopped, and the space remains presentable and hygienic for customers.
- Deliver orders to kitchens, and pick up and serve food when ready.
- Prepare and serve cold drinks and desserts using drink-dispensing, milkshake, and frozen custard machines.
Sales Associate
Hudson Bay
Vancouver, British Columbia
01.2022 - 12.2023
- Worked with fellow sales team members to achieve group targets.
- Handled returns and exchanges according to company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Waitress Supervisor
Khosha Shiraz Tourism Garden and Restaurant
01.2020 - 12.2021
- Personalized guest experiences by going the extra mile and maintaining warm, welcoming communication with customers.
- Handled guest needs with an upbeat attitude and exceptional attention to detail.
- Trained new waiters on their principal duties, menu items, and dish descriptions.
- Served dishes with clear and concise descriptions, especially for guests with dietary restrictions.
- Stocked server areas with supplies during slower periods to maintain efficiency during peak times.
Education
Bachelor of Science - Physics
Universty of Victoria
B.CSkills
- Customer service
- Order accuracy
- Food preparation
- Payment processing
- Team collaboration
- Cash handling
- Training new employees
- Clear communication
- Sales techniques
- Time management
- Complaint resolution
Certification
- Driving license
Languages
English
Professional
Farsi
Full Professional
Timeline
Crew Member
Mc Donalds
01.2024 - 12.2024
Sales Associate
Hudson Bay
01.2022 - 12.2023
Waitress Supervisor
Khosha Shiraz Tourism Garden and Restaurant
01.2020 - 12.2021
Bachelor of Science - Physics
Universty of Victoria
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