Mimoza Hafuzi
Toronto,ON
Summary
Driven professional with a proven track record at Eurosig Sh.a, showcasing exceptional customer service and organizational abilities. Leveraged expertise in insurance regulations and data accuracy to enhance client satisfaction and generate referral business. A proactive team player who excels in time management, consistently meeting business needs with integrity.
Overview
21
21
years of professional experience
Work History
Insurance Broker
Eurosig Sh.a
01.2013 - 02.2024
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Evaluated accuracy and quality of data entered into agency management system.
Cashier
"Beni" Mini Market
12.2002 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master of Arts - Accounting
Tirana University
Tirana, Albania07.1993
Bachelor of Arts - Accounting
Tirana University
Tirana, Albania07.1991
Skills
- Proactive team player
- Work Ethic and Integrity
- Customer Service
- Time management skills
- Organizational abilities
Languages
English
Professional Working
Albanian
Native or Bilingual
Timeline
Insurance Broker
Eurosig Sh.a
01.2013 - 02.2024
Cashier
"Beni" Mini Market
12.2002 - 12.2012
Master of Arts - Accounting
Tirana University
Bachelor of Arts - Accounting
Tirana University
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