Mimi Novak
Fresno,CA
Summary
Accomplished Sales Director at Mary Kay, adept in networking and relationship building, with a proven track record of exceeding sales goals through strategic business development and effective sales coaching. Skilled in social media marketing and customer complaint resolution, I fostered significant client relationships and increased sales conversion rates at ATT by implementing innovative cross-selling techniques.
Overview
28
28
years of professional experience
Work History
Sales Director
Mary Kay
09.2002 - Current
- Led a high-performing sales team through effective coaching, and mentoring
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed files and records for clients and inventory
- Use of and training of all things social media and virtual
Coach Manager
ATT
01.1997 - 05.2002
- Established and oversaw performance targets for call center associates.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
Education
Bachelor of Arts - Management And Organizational Development
Fresno Pacific Univerity
Fresno CA08.1996
Skills
- Networking and relationship building
- Presentations and public speaking
- Goals and performance
- Sales expertise
- Business development and planning
- Systems and software expertise
- Revenue Forecasting
- Sales Coaching
- Social Media Marketing
- Sales processes
- Customer Complaint Resolution
Timeline
Sales Director
Mary Kay
09.2002 - Current
Coach Manager
ATT
01.1997 - 05.2002
Bachelor of Arts - Management And Organizational Development
Fresno Pacific Univerity
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