Mimi Nguyen
Toronto,ON
Summary
Highly motivated, detail-oriented, and dependable individual seeking opportunities to build upon her echocardiography and patient care skills and transition from a Diagnostic Cardiac Sonography student to a healthcare professional. Strong facilitator adept at working cross-departmentally with leadership to achieve daily tasks and long-term goals. Willingness to take on added responsibilities to meet team goals with a positive attitude.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Team Leader – Corporate Client Support (Full-Time)
Wireless Personal Communications Inc. (Bell Mobility Dealer)
05.2017 - 10.2022
- Responded to daily inquiries and requests through outlook and telephone as first point of contact, ensuring Service Level Agreements are met
- Managed corporate mobility accounts, analyzed account details, and anticipated potential issues in order to provide cost efficient recommendations
- Processed and staged large-scale mobile phone, mobile data, and modem orders through Bell FastAct and RQ4 POS systems within clients’ specifications for corporate management
- Provided first-stage troubleshooting assistance before escalating to Tech Support or Service
- Collaborated with Sales, Service, IT, and Accounting departments to ensure request/order accuracy and efficiency
- Completed daily activation/upgrade reports and created hardware pricing grids using Microsoft Excel
- Conducted team meetings to discuss bi-weekly goals and address areas of improvement
- Hired, trained, and supervised new employees in all aspects of the Corporate Client Support role, as well as conducted annual reviews
- Keeps up with ongoing changes in the mobility world and manages evolving workflow to maintain team efficiency.
Merchandiser & Cashier (Part-Time)
Shoppers Drug Mart
06.2015 - 09.2016
- Assisted customers with product inquiries and purchase disputes
- Prepared the store before grand opening day collaboratively with management and team members
- Experienced with planograms, security tagging, purging and stocking inventory
- Responsible for cash register transactions, returns, lottery sales, and point program redemption.
Enumerator
Statistics Canada
05.2016 - 08.2016
- Canvased within assigned neighborhoods to encourage and remind residents of households to complete their census forms
- Aided various individuals in the completion of their census forms
- Collected confidential data in an efficient an accurate manner, entering the data online daily.
Education
Bachelor of Science (BSc) - Biology
York University
Toronto, ON 09.2010 - 05.2015
Skills
Experienced with Bell OneSource, FastAct, Self-Serve, MyServe, Coupa, Ariba, RQ4 POS
Advanced assessment typing speed of 91 words per minute
Resourceful, takes initiative to self-learn and retain new information
References Available
Upon Request
Timeline
Team Leader – Corporate Client Support (Full-Time)
Wireless Personal Communications Inc. (Bell Mobility Dealer)
05.2017 - 10.2022
Enumerator
Statistics Canada
05.2016 - 08.2016
Merchandiser & Cashier (Part-Time)
Shoppers Drug Mart
06.2015 - 09.2016
Bachelor of Science (BSc) - Biology
York University
09.2010 - 05.2015