Mimi Kassiba
Calgary,Canada
Summary
Performance driven team member with stellar record of accomplishments in connecting with customers and driving remarkable sales. Excellent work ethic and strength in boosting company morale. Productive, well-organized leader successful at meeting and exceeding targets with strategic approaches and analytical, critical thinking skills. Confident, Persistent, Exceptional ability to multitask in a fast paced environment, and act with a sense of urgency when working under pressure. Quality-focused and will be committed to approaching administrative tasks with tenacity and attention to detail.
Personable, Independent problem Solver who's open to learn and improve.
Overview
18
18
years of professional experience
Work History
Vice President and Promoter
New Life Entertainment
11.2008 - Current
- Contracted and Organized Events, Political Campagnes Concerts, Pagents, Festivals.
- Talent Consulting, scouting.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
- Created flyers, brochures and booklets for outreach within community.
- Built business relationships through networking and meetings.
- Developed effective marketing strategy and intiatives.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Negotiated contract specifications with major vendors.
- Identified problems and implemented solutions to better streamline operations.
Specialist
Apple
Calgary, Alberta
05.2024 - 05.2024
- Provided technical support for users experiencing difficulties with software applications.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Delivered excellent service to Apple customers.
- Identified and understood customers' needs.
- Customized recommendations.
- Remained up to date with Apple's products, services, purchases options, and Product zone sales processes.
Sales Associate, Customer Service
Pandora Southcentre Mall
Calgary, AB
01.2017 - 01.2020
- Stores top sales associates and clientele collector.
- Assisted customers with various purchases in store, via phone and online. Therefore, because of my great communications and going above and beyond to meet clients needs, they always returned to shop with me.
- Supported customers with online billing access and returns and at times website navigation.
- Increased the franchise's clientele by improving traffic.
- promoted and marketed holiday collection and limited edition collection by personally modeling products in and outside the work place as well as the website.
- Assisted management with visuals, floorset and display which elevated the store's appeal, image and presentation due to my background in Fashion Design And Marketing as well as being a creative visual person.
- Crafted precise scripts of promotional events as emails to clients.
- Invited exceptional clients and preferred customers to special V.I.P events via phone calls which increased store's traffic which then increased stores sales by 30%.
- Worked internally with management to deliver accurate information to customers.
- Managed each time spent with customers improving efficiency and customer satisfaction.
- Trained new team members with operating the P.O.S system.
- Demonstrated advanced product knowledge to keep up to date.
- Identified opportunities to upsell products boosting revenue.
- Handled various customer complaints with poise, professionalism and kindness as I resolved the set issue which eventually brightened customers day.
Recruiter and Canvasser
Plan Canada International
Calgary, AB
01.2018 - 01.2019
- Ambassador for Because I am A girl, Red Cross.
- Created data base for new donors and updated existing donors contact information and preferences.
- Led campaigns for third world countries in need of medical, educational services.
- Crafted, memoried and recited sales pitch and educated donors on campaigns.
- Collaborated with team members to develop effective strategies and conversational style to communicate with donors.
- Initiated contact with people in public and private residence to become potential donors.
- Studied geographic areas and maps to navigate and identify potential donors and increased door to door signups.
- Contacted satisfied donors to thank them for their continuous support and subscription.
- Taught and trained new canvassers and ambassadors.
- Focused on achieved weekly goals set by management as well as persisted to top the goal.
Recruiter
Payless Shoes
03.2017 - 01.2018
- Explained job duties, compensation and benefits to potential candidates.
- Supported hiring efforts domestically and internationally.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
Sales Associate/Team Leader
Coach Chinook Mall
Calgary, AB
01.2011 - 01.2015
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintain exceptional clientele and top sales with stellar customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Team Leader
Joneve Shoes Southcentre Mall
Calgary, AB
01.2010 - 12.2011
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Sales Associate
Access Bentley Southcentre Mall
Calgary, AB
01.2009 - 01.2010
Customer Service Associate
Winners & HomeSense
Calgary, AB
01.2007 - 01.2009
Seasonal Sales Associate
Aldo Shoes Chinook Mall
Calgary, AB
01.2011
Education
Online Open Studies- Law
York University
Toronto ONFashion Design
York University
Fashion Design & Marketing
Ryerson University
Skills
- Researcher & Document savvy
- Customer Service Oriented, People skills
- Leadership/Coaching Skills
- Computer Literacy
- Marketing
- Administrative
- Sales expertise/Sales goal attainment
- Teamwork and Collaboration
- Critical thinking
- Well versed in law and policy
- Project Management
- Recruiting
- Upselling techniques
- Polyglot/Linguist
- Direction, Detail Oriented
- Brand Promotion
- Policy and Procedure Adherence
- Event Planning
- Leadership Development
- Networking
- Presentation Skills
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Italian
Professional
Timeline
Specialist
Apple
05.2024 - 05.2024
Recruiter and Canvasser
Plan Canada International
01.2018 - 01.2019
Recruiter
Payless Shoes
03.2017 - 01.2018
Sales Associate, Customer Service
Pandora Southcentre Mall
01.2017 - 01.2020
Sales Associate/Team Leader
Coach Chinook Mall
01.2011 - 01.2015
Seasonal Sales Associate
Aldo Shoes Chinook Mall
01.2011
Team Leader
Joneve Shoes Southcentre Mall
01.2010 - 12.2011
Sales Associate
Access Bentley Southcentre Mall
01.2009 - 01.2010
Vice President and Promoter
New Life Entertainment
11.2008 - Current
Customer Service Associate
Winners & HomeSense
01.2007 - 01.2009
Online Open Studies- Law
York University
Fashion Design
York University
Fashion Design & Marketing
Ryerson University
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