Mimi Famuyiwa
Toronto,Ontario
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst ( Contract)
Rogers Communications
05.2024 - Current
- Conducted security audits to identify vulnerabilities.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Ensured compliance with industry regulations by performing comprehensive audits on existing security policies and procedures.
- Customized and managed security information and event management (SIEM) systems for real-time threat detection and analysis.
Service Desk Analyst
Mckenzie Health System
12.2020 - 04.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
Client Support Specialist
Globacom Limited
10.2011 - 07.2018
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
Education
Diploma - Information Technology, Cybersecurity
Cdi College
North York 04-2024
Diploma - Medical Administrative Assistance
International School Canada
Québec, QC06-2021
Bachelor of Science - Computer Science
Lagos State University
Lagos, Nigeria05-2011
Skills
- Operating Systems: Windows, Linux (Basic commands)
- Networking: TCP/IP, DNS, Firewalls, VPNs
- Security Frameworks: NIST
- Incident Response: Basic understanding of incident handling and triage
- Security Concepts: Malware analysis, Phishing prevention, Password policies
- Vulnerability Management: Basic knowledge of identifying and addressing security vulnerabilities
- Software Proficiency: Microsoft Office Suite, Basic scripting in Python
- Compliance: GDPR, HIPAA
Languages
English
Full Professional
Certification
- CompTIA Security + (In progress)
Timeline
Cybersecurity Analyst ( Contract)
Rogers Communications
05.2024 - Current
Service Desk Analyst
Mckenzie Health System
12.2020 - 04.2024
Client Support Specialist
Globacom Limited
10.2011 - 07.2018
- CompTIA Security + (In progress)
Diploma - Information Technology, Cybersecurity
Cdi College
Diploma - Medical Administrative Assistance
International School Canada
Bachelor of Science - Computer Science
Lagos State University
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