Mimi Famuyiwa
Toronto,ON
Overview
3
3
years of professional experience
Work History
Customer Service Representative
LaBelle Creative Hair Salon
Toronto, Ontario
10.2021 - Current
- Professional Appearance: Maintain a clean, professional, and polished appearance, as front desk personnel are often the first point of contact for clients.
- Positive Attitude: A friendly, approachable demeanour helps create a welcoming atmosphere.
- Computer Skills: Be comfortable using salon management software, word processing tools, and possibly social media for client communications.
- Phone Etiquette: Handle phone calls professionally, with a clear and friendly tone, while managing client inquiries and bookings efficiently.
- Managing Multiple Tasks: Answer phones, greet walk-ins, schedule appointments, and handle payments simultaneously.
- Handling a Busy Environment: Stay calm and organized during peak hours when the salon is busy, and multiple clients need attention.
Education
TestOut Comprehensive Lab Simulation
Diploma - Information Technology - Cybersecurity
CDI College
Toronto, ON04-2024
Bachelor of Science - Computer Science
Lagos State University
Nigeria03-2011
Certification
- CompTIA Security + (In view)
Technical Skills
- Operating Systems: Windows 10, MacOS, Linux
- Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Office 365
- Network & Security: Basic TCP/IP, DNS, DHCP
- Directory Services: Active Directory (User Account Management, Password Resets, Group Policy)
- Hardware: PC setup and configuration, Printers, Scanners, Peripherals
- Help Desk Tools: Ticketing Systems, Remote Desktop Support
Soft Skills
- Time Management
- Problem Solving
- Team Work
- Excellent verbal and written communication skills
- Multitasking in a fast-paced environment
Timeline
Customer Service Representative
LaBelle Creative Hair Salon
10.2021 - Current
TestOut Comprehensive Lab Simulation
Diploma - Information Technology - Cybersecurity
CDI College
Bachelor of Science - Computer Science
Lagos State University