MIMI CUYCO
Ottawa,ON
Summary
As a dedicated professional, I bring several years of evolving experience in administrative roles and customer relations, honing exceptional leadership, office administration, project management, and customer service skills. My expertise lies in refining documentation processes and driving successful project outcomes. I am keen to leverage my project and office management skills in a dynamic new position that encourages organizational growth and development. I am committed to enhancing operational efficiency and nurturing a team-oriented work environment.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Farm Boy Company Inc
Ottawa, Ontario
01.2024 - 05.2024
- Provided exceptional customer service and supported Farm Boy’s vision of the best fresh shopping experience.
- Developed positive relationships with customers through friendly interactions and resolved complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Packaging, stocking, and rotating display counters to maintain high quality and finesse of products with accurate signage.
Optical Consultant
Eyezone Optical Solutions, Inc.
, Philippines
06.2022 - 12.2022
- Demonstrated features of various frames, lenses, and accessories to customers based on their specific requirements.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Analyzed prescriptions from optometrists to determine suitable lens types for each patient's specific requirements.
- Resolved customer complaints regarding product quality or service issues promptly.
- Advised customers on proper use and maintenance of eyeglasses and contact lenses.
Senior Office/Project Administrator
Jones Lang LaSalle Property Consultants
Singapore
04.2015 - 09.2019
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Managed project finances, including payment of subcontractors/vendors and client invoicing in accordance with payment schedules.
- Issued contracts/agreements and purchase orders while liaising with insurance providers.
- Facilitated project team weekly meetings and ensured timely delivery of deliverables from each team member.
- Developed a comprehensive database to document recent, ongoing, and upcoming projects.
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Monitored project performance against established triple constraints.
- Developed and ensured timely submission of design consultancy and design & build pitch proposals.
- Served as single point of contact for RFP submissions.
- Collaborated/brainstormed with the team for pitching and proposal submissions.
Optical Consultant
Nupace Vision Care
Philippines
08.2012 - 12.2012
- Educated patients about their vision needs and recommended appropriate corrective lenses or eye care treatments based on the optometrist's prescriptions.
- Demonstrated features of various frames, lenses, and accessories to customers.
- Advised customers on proper use and maintenance of eyeglasses and contact lenses.
- Maintained detailed records on patients' orders, purchases, repairs, adjustments.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
Administrative Executive
Timbre Group Pte Ltd
Singapore
08.2011 - 06.2012
- Provided administrative support to executives including fielding telephone calls, responding to emails, and scheduling meetings.
- Managed accounts receivable and payable; issued payments to vendors, and updated the accounting system accordingly.
- Managed end-to-end human resources functions such as talent acquisition, employee onboarding, and administering health and employee benefits.
- Wrote contracts, processed payroll, and reported on employee performance.
- Created, maintained, and updated documents, reports, and databases.
Marketing Associate/Account Executive
Newton Integrated Solutions, Inc
, Philippines
12.2009 - 05.2011
- Conceptualized and developed marketing materials including product brochures, leaflets, and posters
- Organized photoshoots for marketing materials and various brand awareness campaigns.
- Organized events to promote products and services at trade shows and conventions.
- Collaborated with cross-functional teams on branding initiatives and promotional strategies.
- Provided input on creative design concepts related to marketing collateral.
- Monitored and reported on the performance of marketing campaigns.
- Conducted customer surveys and focus groups to gather feedback on products and marketing strategies.
- Nurtured strong client relationships through proactive communication.
- Expanded clientele by actively seeking out new business prospects through research, networking, and cold calling.
- Generated regular sales reports, including activities, pipeline, and forecasts for informed decision-making.
Sales Associate
FocusMedia Audiovisuals, Inc
Philippines
05.2008 - 07.2009
- Prepared and analyzed weekly sales reports to monitor sales performance in relation to strategic forecasts.
- Maintained strong rapport with clients to drive repeat business opportunities.
- Enhanced brand exposure through collaborative efforts in creating marketing materials for trade shows and events.
- Organized and conducted surveys, facilitated meeting appointments, and delivered sales presentations to provide value-added services resulting in increased customer satisfaction.
Junior Executive Assistant
Republic Apparel Retailers, Inc
, Philippines
10.2007 - 04.2008
- Responsible for arranging the CEO's schedule, attending appointments and meetings, and documenting meeting minutes.
- Managed end-to-end logistics of CEO's business travel itineraries, ensuring seamless and efficient trips.
- Adhered to high standards of confidentiality and professionalism when dealing with confidential data.
- Played a key role in enhancing administrative policies, resulting in streamlined operational efficiency.
Education
Project Management Graduate Certificate (Post-Grad Program) -
Algonquin College
Ottawa, ON09.2023
Bachelor of Arts - Broadcast Communication
University of Eastern Philippines
Philippines04.2007
Skills
- Office Administration
- Project Administration/Coordination
- Report Generation/Documentation
- Contract Administration
- Business Development
- Expertise in Accounts Receivable and Payable
- Cost Estimation and Control
- Purchase Orders
- Vendor Management
- Documentation Management
- Attention to Detail
- Strong Organizational and Coordination Skills
- Interpersonal Skills
- Effective Communication
- Customer Relations
- Team Collaboration
- Microsoft Office Suite (PowerPoint, Excel, Teams, Outlook)
Languages
English
Full Professional
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Farm Boy Company Inc
01.2024 - 05.2024
Optical Consultant
Eyezone Optical Solutions, Inc.
06.2022 - 12.2022
Senior Office/Project Administrator
Jones Lang LaSalle Property Consultants
04.2015 - 09.2019
Optical Consultant
Nupace Vision Care
08.2012 - 12.2012
Administrative Executive
Timbre Group Pte Ltd
08.2011 - 06.2012
Marketing Associate/Account Executive
Newton Integrated Solutions, Inc
12.2009 - 05.2011
Sales Associate
FocusMedia Audiovisuals, Inc
05.2008 - 07.2009
Junior Executive Assistant
Republic Apparel Retailers, Inc
10.2007 - 04.2008
Project Management Graduate Certificate (Post-Grad Program) -
Algonquin College
Bachelor of Arts - Broadcast Communication
University of Eastern Philippines
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