Mimee Cinzah
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Personal Banker
Bank of Montreal
05.2021 - Current
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with opening account, completing personal loan applications, mortgage application and offer investment advice.
- Effectively communicated with customers through various channels, including phone calls, written correspondence, and in person.
- Promoted financial products by maintaining excellent service offering knowledge.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Customer Service Representative
Bank of Montreal
05.2019 - 05.2021
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Scheduled and coordinated meetings with clients and referring customers to specialized bank employees according to their needs.
Sales Associate
Zara Clothing
09.2016 - 11.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
License Certificate - Registered Investment Sales Representative
Investment Funds in Canada (IFC)
Ottawa, ONLicense Certificate - Consumer Credit Qualified
BMO Financial Group
Ottawa, ON10.2021
Advanced Diploma - Advanced Business Administration
Algonquin College
Ottawa, ON02.2019
Skills
- Microsoft Office Suite
- complaint resolution
- Internet Research
- Organizing, tracking, and analyzing data in Excel
- Maintaining positive client interactions
- Verbal and written correspondence, complaint resolution
- Detailed-Oriented
Languages
English
Full Professional
French
Elementary
Burmese
Native or Bilingual
Timeline
Personal Banker
Bank of Montreal
05.2021 - Current
Customer Service Representative
Bank of Montreal
05.2019 - 05.2021
Sales Associate
Zara Clothing
09.2016 - 11.2017
License Certificate - Registered Investment Sales Representative
Investment Funds in Canada (IFC)
License Certificate - Consumer Credit Qualified
BMO Financial Group
Advanced Diploma - Advanced Business Administration
Algonquin College
Similar Profiles
JOSEPH SILIEZARJOSEPH SILIEZAR
Bank Teller at BANK OF MONTREALBank Teller at BANK OF MONTREAL
Mathew SinagugliaMathew Sinaguglia
Assistant Branch Manager at Bank of MontrealAssistant Branch Manager at Bank of Montreal
PHILIP OSINEYEPHILIP OSINEYE
Assistant Branch Manager at Bank of MontrealAssistant Branch Manager at Bank of Montreal
Alesha ColacoAlesha Colaco
Marketing Manager, Branch Experience Marketing at Bank of MontrealMarketing Manager, Branch Experience Marketing at Bank of Montreal
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters