Milton Mayenga Benzu
Montreal
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Seedbox
10.2024 - Current
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Answered inquiries via phone, email, and chat, delivering accurate product information.
- Identified upselling opportunities based on customer needs to enhance sales.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Collaborated with departments to address complex issues and provide effective solutions.
- Provided exceptional service to maintain high customer satisfaction levels.
- Delivered precise information regarding products and services to educate customers.
Youth Outreach Worker
Youth Services Bureau
01.2022 - 11.2024
- Facilitated workshops to engage youth in community programs and services.
- Developed outreach strategies to connect with diverse populations effectively.
- Coordinated events that promoted positive youth engagement and well-being.
- Mentored at-risk youth, providing guidance and support for personal development.
- Collaborated with community organizations to enhance resource availability for youth.
- Trained new outreach staff on best practices in youth engagement techniques.
Customer Support Specialist
Goodfood
10.2019 - 11.2021
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Responded quickly to customer inquiries, needs and problems.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Team Lead
Fervent Events
01.2017 - 06.2019
- Ensured compliance with industry standards and regulations.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Developed strategies to increase team productivity and improve customer service levels.
- Managed relationships with vendors involved in promotional activities.
- Provided customer service support during promotional events or when needed.
- Distributed flyers, brochures, and other materials at promotional events.
- Promoted positive company image through superior customer service experiences.
Cashier
LCBO
10.2014 - 02.2017
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Bachelor of Arts - Human Relations
Concordia University
MontrealSkills
- Conflict resolution
- Interpersonal communication
- Team collaboration
- Problem analysis
- Sales strategies
- Technical support
- Customer service
Languages
English
Professional
Personal Information
Education and Training
true,other
Timeline
Customer Service Representative
Seedbox
10.2024 - Current
Youth Outreach Worker
Youth Services Bureau
01.2022 - 11.2024
Customer Support Specialist
Goodfood
10.2019 - 11.2021
Team Lead
Fervent Events
01.2017 - 06.2019
Cashier
LCBO
10.2014 - 02.2017
Bachelor of Arts - Human Relations
Concordia University