Milton Luna
Richmond Hill,ON
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
18
18
years of professional experience
Work History
Teaching Assistant
Peel District School Board
09.2014 - Current
- Deescalate high stress situations involving student peer conflict
- Build solid and trusting rapport with students, fostering trust and communication for case needs and student success
- Work under pressure and provide direction to colleagues during escalated matters
- Provide emotional, and academic support for students
- Maintain thorough case history records, and write detailed and accurate reports in order to successfully review in court, and with other staff members
- Facilitate daily programming with youth including daily exercise, physical and mental health wellbeing
- Public speaking at high school graduations
- Intervened when students experience mental health crisis
- Assist in behavioral management and provide counselling
- Collaborate with teachers regarding daily planning for students
- Build network with outreach programs and community members
- Participate in intake meetings for new students, and determine what kind of support is needed for each individual case
Sales Associate
Kids Footlocker
09.2011 - Current
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provide outstanding customer service, attending to customers quickly and efficiently
- Ship and receive, stock, and organize inventory with accuracy
- Reach daily sales goals
- Assist team members in counting, and handling large amounts of cash
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Confined Space Attendant
MRT Emergency Medical and Confined Space Rescue Services
04.2022 - 12.2022
- Keep a daily log of every person going in and out of the confined space, making sure the breathing levels are where they need to be
- Use air monitoring equipment to keep close watch on atmospheric conditions inside the confined space and communicate any changes observed
- Making sure only designated people were allowed in the confined space area
- Observe and assist contractors to assure safety
- Proficiently inspect, operate, and maintain hand, electric, and gas-powered tools
Electrical Apprentice
JAK Electric
07.2007 - 07.2010
- Followed directions for installations, and repairs of residential electrical systems
- Installed wiring, fixtures, and conduit boxes as designed
- Troubleshoot electrical faults, and fixture problems
- Interpreted blueprints, schematics, and diagrams
- Crawled into tight spaces, climbed ladders, and into attics in safe manner in order to complete assignments
- Inspected, maintained, and operated company vehicle
Education
Firefighter Pre Service -
FESTI
Mississauga, ON07-2022
Social Service Worker Diploma - Social Work
Sheridan College
Brampton, ON04-2012
Ontario Secondary School Diploma -
Weston Collegiate Institute
Toronto, ON07.2007
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Collaborative teamwork
- Complex Problem-solving
- Behavior management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Confined Space Attendant
MRT Emergency Medical and Confined Space Rescue Services
04.2022 - 12.2022
Teaching Assistant
Peel District School Board
09.2014 - Current
Sales Associate
Kids Footlocker
09.2011 - Current
Electrical Apprentice
JAK Electric
07.2007 - 07.2010
Ontario Secondary School Diploma -
Weston Collegiate Institute
Firefighter Pre Service -
FESTI
Social Service Worker Diploma - Social Work
Sheridan College
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