MILTON JOHNSON
Antioch
Summary
Adept at streamlining operations, I enhanced efficiency at Contra Costa Regional Medical Center by managing contracts and work orders. Skilled in Microsoft Excel and adept in personnel management, I significantly improved office systems and facilitated effective communication, demonstrating strong problem-solving abilities and a commitment to operational excellence.
Overview
24
24
years of professional experience
Work History
Clerk Specialist
Contra Costa Regional Medical Center
10.2023 - Current
- Managed departmental administrative duties.
- Managed Medical Center facilities department contracts and Purchase Orders and grants.
- Responsible for the processing of Contra Costa Regional Medical Center Work orders and repairs.
- Manage hospital vendor invoices for payments.
- Coordinate monthly department meetings.
- Support the Facilities Manager and Department Safety coordinator with the inspection and servicing of the medical center in accordance to The standards and practices set by the States Joint Commission.
Clerk Specialist
Contra Costa County Children & Family Services
05.2018 - 10.2023
- Provided support to Division/Building Manager by assisting with the safety and compliant maintenance with the work building.
- Managed 8 to 13 clerks within Children and Family Services for the Emergency Response unit, juvenile Court unit and Continuing Services Units for the department Of Employment and human Services.
- I provided leadership and support by problem solving and answering complex questions, managing work coverage, and provide backup coverage as needed.
- I communicated with outside vendors in order to maintain and complete building repairs and concerns.
- Managed administrative duties for the department in regards to granting employee access request, State audits of departmental expenditures and expenses, in addition to liaison between social worker and Clients. Specialized with juvenile court forms, filings and compliances. Assembled statistical information for special reports as required by Juvenile courts. Answered procedural operational questions from departmental staff, other professionals, clients, Social Workers and the public.
Senior Clerk
Contra Costa County Children and Family Services
08.2014 - 05.2018
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Managed Health and Education program for Foster Care Providers within Children and Family Services Continuing Services Department.
- Maintained a updated departmental program log via MS Excel to keep on track with our client medical and educational updates.
- Prepared and processed daily case files for juvenile Court hearing according to Children and Family Services Procedures and Policies. Updated and documented accurate detailed case history notes.
Experienced Level Clerk
Contra Costa County Employment and Human Services Department
06.2013 - 08.2014
- Drafted social services compliance reports identifying care needs of family clients within Employment and Human Services and coordinated responses to insurance limitations and medical cost.
- Correlated Medi-Cal and CalFresh Social Service programs and determined acceptable Client eligibility.
- Responsible for daily Client CalFresh Program intake Orientations. Provided clients with detailed eligibility requirements as well as informing the clients of their rights and responsibilities during the eligibility determination process.
- Prepared monthly statistical reports for Unit Supervisors,
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Experienced Level Clerk
Contra Costa County Employment and Human Services Department
06.2012 - 06.2013
- Managed and assisted in the determination of programs within the Welfare to Work program for Clients.
- Prepared Statistical Reports and evaluations for Unit Supervisors.
- Maintained accurate and detailed case notes.
- Assisted tactfully and courteously with the general public, in a sometime hostile work environment.
- Maintained and processed quarterly reports, case histories and invoices.
- Assisted clients with overcoming the daily challenges to overcome the many barriers for employment.
Tax Collector
Internal Revenue Service, IRS
02.2001 - 11.2008
- Safeguarded sensitive taxpayer information through strict adherence to data security protocols within the department''s record-keeping systems.
- Conducted regular internal audits to maintain high levels of operational integrity within the agency''s financial controls framework.
- Streamlined tax collection process for increased efficiency by implementing an updated software system.
- Facilitated communication between taxpayers and the agency by providing clear explanations of tax policies, regulations, and requirements.
Education
No Degree - Political Science
University of California, Berkeley
Berkeley, CA05-2009
Skills
- Microsoft Excel and Office
- Scheduling appointments
- Filing systems
- Typing speed
Timeline
Clerk Specialist
Contra Costa Regional Medical Center
10.2023 - Current
Clerk Specialist
Contra Costa County Children & Family Services
05.2018 - 10.2023
Senior Clerk
Contra Costa County Children and Family Services
08.2014 - 05.2018
Experienced Level Clerk
Contra Costa County Employment and Human Services Department
06.2013 - 08.2014
Experienced Level Clerk
Contra Costa County Employment and Human Services Department
06.2012 - 06.2013
Tax Collector
Internal Revenue Service, IRS
02.2001 - 11.2008
No Degree - Political Science
University of California, Berkeley
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