Milthon Nevy
Coquitlam
It is never too late to be what you might have been.
George Eliot
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet workplace needs. Diligent mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Clinic Manager
SureHire
03.2022 - 10.2023
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Delivered array of employee health services at company, which included health screenings and immunizations.
Retail Sales Manager
Fitness Town
03.2018 - 06.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Fitness Center Attendant
Arbutus Club
09.2017 - 06.2020
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Offered accurate and up-to-date information and advice on fitness.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Took ownership of customer issues and followed problems through to resolution.
Education
Diploma - Sport Science, Kinesiology
2021
Bachelor of Arts - Communications
2014
Skills
- Exceptional communication, time management, leadership, and interpersonal skills
- Advanced skills formatting documents and editing content in
- Microsoft Office and Google Suite
- Advanced knowledge and understanding of human anatomy, physiology, and training modalities
- Payroll Processing
- Staff Development
- Talent Review
- Analytical and Critical Thinking
- Interpersonal Communication
- Vendor Sourcing
- Routine Inspections
- Urgent Care
- Program Management
- Accounts Payable and Accounts Receivable
- Team Meeting Management
- Patient Flow
- Supply Coordination
- Corporate Compliance
- Clinical Staff Management
- Back Office
- Space Planning
- Orientation and Training
- Problem Identification
- Employee Recruitment
- Train Employees
- Facility Oversight
- Rehabilitation Programs
- Emergency Readiness
- Manage Records
- Profitability Strategies
- Scheduling
- Utilization Management
- Set Objectives
Accomplishments
- Program Assistant, Special Olympics BC June 2017 – September 2017: Under the direction of the Program manager, Responsibilities include: Assisted with fundraising and resource development Provided administrative support and data entry Created movement tutorial videos for athletes and coaches Organized functional testing events for athletes Promoted Special Olympics through YouTube, SOBC Blog and other social media outlets
Certification
- CPT - Certified Personal Trainer
- CM - Certified Manager Certification
- RTT - Respiratory Therapy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Clinic Manager - SureHire
03.2022 - 10.2023
Retail Sales Manager - Fitness Town
03.2018 - 06.2022
Fitness Center Attendant - Arbutus Club
09.2017 - 06.2020
Douglas College - Diploma, Sport Science, Kinesiology
York University - Bachelor of Arts, Communications