Stephen Ferguson
Astorville,ON
Summary
Dynamic business owner with a proven track record at Fergie Express, excelling in customer relations and employee training. Achieved significant client satisfaction through innovative strategies and a strong focus on quality. Skilled in work planning and prioritization, fostering a high-performing team while ensuring compliance and promoting an inclusive workplace culture.
Overview
17
17
years of professional experience
Work History
Business Owner
Fergie Express
03.2008 - 04.2025
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Developed strategic business plan, guiding company towards sustainable growth and profitability
Skills
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Employee training
Timeline
Business Owner
Fergie Express
03.2008 - 04.2025
Similar Profiles
Gavin DalyGavin Daly
Labourer at Fergie Power ContractingLabourer at Fergie Power Contracting
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Airamae Danielle Haezalleah IgnacioAiramae Danielle Haezalleah Ignacio
Business Development Assistant - Sales and Marketing at PH Global Jet Express Inc. (J&T Express)Business Development Assistant - Sales and Marketing at PH Global Jet Express Inc. (J&T Express)
Shawna MullenShawna Mullen
Rehabilitation Assistant at CBI Home Health CareRehabilitation Assistant at CBI Home Health Care
Kira PearceKira Pearce
Snow Removal at CanorSnow Removal at Canor