MILLY EMBUDIRA
Ottawa,ON
Summary
Dedicated and results-oriented professional with a diverse skill set encompassing strong decision-making abilities, adept problem-solving skills, and a service-focused mindset. Known for my unwavering work ethic and dedication to delivering high-quality outcomes, I excel in fast-paced environments. With exceptional interpersonal and social skills, I thrive in collaborative settings, fostering positive relationships to drive success. Seeking to leverage my expertise and experience to contribute effectively to a forward-thinking organization.
Overview
17
17
years of professional experience
Work History
Voluntary Worker
Matthew House Ottawa
12.2023 - Current
- Provided support to individuals in need through regular volunteer work at Matthew House Ottawa
- Assisted with special events and programs.
- Offering information about house rules, facilities, and amenities available to residence.
Amazon YOW3 Warehouse Lift Operator
AMZN CAN Fulfillment Svcs, ULC
11.2023 - 01.2024
- Get orders ready for customers relying on Amazon services
- Selecting, packing and shipping orders
- Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
Customer Service Representative
My Rulez-Lulu
01.2016 - 04.2019
- Implemented proactive strategies to ensure and enhance customer satisfaction, consistently meeting or exceeding customer needs and resolving concerns
- Managed high call volume approximately30, by promptly addressing customer inquiries, reducing on-hold wait times and providing efficient solutions
- Responded promptly and effectively to a continuous stream of customer calls, maintaining minimal wait times
Field Data Collector
Aphia Plus and Family Health International
01.2011 - 01.2014
- Reviewed and processed highly confidential and time-sensitive applications, contributing to the efficient operation of the organization
- Provided essential clerical support to office personnel, including document copying, distribution, and maintaining filing systems
- Reported to supervisors to receive daily tasks and responsibilities, ensuring clear communication and task completion.
Internship Student
Maxtor College Of Technology
01.2011 - 03.2011
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Youth Counselor Assistant
Kibera Hamlets
01.2007 - 01.2010
- Developed and implemented programs to engage and empower youth of Kibera.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Implemented and developed programs to address poverty and inequality.
- Monitored youth behavior and offered guidance and support for positive change.
Education
B.A. International Economic and Trade -
Shenzhen University
Shenzhen China01.2025
Administrative Skills For Success -
Algonquin College
Ottawa, ON03.2024
Certificate in Chinese Language and Literature -
Shenzhen University
Shenzhen, China01.2019
Certificate in Information Technology -
Maxtor College of Technology
Nairobi Kenya01.2010
B.A. Language Art Education -
University of Nairobi
Nairobi, Kenya01.2008
Skills
- Strong decision maker
- Complex problem solver
- Service-focused
- Strong Work Ethic
- Interpersonal and Social Skills
- Computer Skills
Websites
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
French
Elementary
Timeline
Voluntary Worker
Matthew House Ottawa
12.2023 - Current
Amazon YOW3 Warehouse Lift Operator
AMZN CAN Fulfillment Svcs, ULC
11.2023 - 01.2024
Customer Service Representative
My Rulez-Lulu
01.2016 - 04.2019
Internship Student
Maxtor College Of Technology
01.2011 - 03.2011
Field Data Collector
Aphia Plus and Family Health International
01.2011 - 01.2014
Youth Counselor Assistant
Kibera Hamlets
01.2007 - 01.2010
B.A. International Economic and Trade -
Shenzhen University
Administrative Skills For Success -
Algonquin College
Certificate in Chinese Language and Literature -
Shenzhen University
Certificate in Information Technology -
Maxtor College of Technology
B.A. Language Art Education -
University of Nairobi
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