Million Smith
Fontana,CA
Summary
Dynamic Senior Assistant Manager at Smart & Final Extra with a proven track record in operations management and staff development. Expert in inventory control and customer relationship management, driving significant improvements in operational effectiveness and customer satisfaction. Adept at fostering teamwork and mentoring associates to achieve business goals.
Professional sales-focused manager with 20+ years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Senior Assistant Manager
Smart & Final Extra
08.2001 - Current
- Led a team of associates, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- RMIA, POS, and scheduling.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Established strong relationships with vendors, negotiating favorable terms that saved costs without sacrificing quality.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Supported the store manager by providing data-driven insights for strategic decision-making processes.
Senior Assistant Manager
Smart & Final Extra
08.2001 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Washington High School
South Bend, INNo Degree - Business Management
Pasadena City College
Pasadena, CASkills
- Staff training and development
- Customer relationship management
- Operations management
- Inventory control
- Staff scheduling
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Team motivation
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Scheduling and planning
- Decision-making
- Customer relations
- Employee supervision
- Team building
- Coaching and mentoring
- Conflict resolution
- Goal setting
- Strategic planning
- Staff supervision
- Inventory management
- Policy enforcement
- Recruiting and interviewing
- Sales growth
- Staff development
- Customer relationship management (CRM)
- Retail Management
- Vendor relationship management
- Positive attitude
- Able to work independently and in a team environment as assigned
- Teamwork
- Attention to detail and strong decision making
- Problem-solving abilities
- Multitasking
- Microsoft Word and Excel
- Teams meetings
Timeline
Senior Assistant Manager
Smart & Final Extra
08.2001 - Current
Senior Assistant Manager
Smart & Final Extra
08.2001 - Current
Washington High School
No Degree - Business Management
Pasadena City College
Similar Profiles
Roman SpencerRoman Spencer
Person In Charge at Smart & Final ExtraPerson In Charge at Smart & Final Extra
Petra RamosPetra Ramos
Freezer Operator /Front End Cashier at Smart & Final, Extra!Freezer Operator /Front End Cashier at Smart & Final, Extra!
Charles GuaschCharles Guasch
Produce Associate at Smart & Final ExtraProduce Associate at Smart & Final Extra
Tracy MendozaTracy Mendoza
Senior Claims Analyst at Bank of AmericasSenior Claims Analyst at Bank of Americas
Emily LopezEmily Lopez
Babysitter at Virginia ArellanoBabysitter at Virginia Arellano