Millie Montoya
Stevenson Ranch
Summary
Experienced Commercial Lines Account Manager with background in managing diverse portfolios of commercial clients. Strengths include strong analytical skills, ability to assess risk, and comprehensive understanding of complex insurance policies. Known for cultivating long-term client relationships and making significant contributions to revenue growth. Demonstrated success in negotiating favorable terms on behalf of clients with various insurers.
Overview
12
12
years of professional experience
Work History
Commercial Lines Account Manager
LBW Insurance & Financial Services
Valencia
07.2019 - Current
- Responded promptly to inquiries from internal staff and external customers.
- Prepared proposals for new business, renewals, and endorsements.
- Assisted clients with completing claim requests, facilitated prompt responses from carriers, and followed up with claim statuses.
- Assessed client needs, provided quotations, and made recommendations for services.
- Conducted account reviews to identify opportunities for additional revenue, or cost savings.
- Drafted renewal letters outlining policy changes, or updates.
- Collaborated efficiently with underwriters for both standard policies and surplus lines.
- Reviewed client policies and identified areas of potential risk or coverage gaps.
Personal Lines Account Manager, CISR
LBW Insurance & Financial
Valencia
11.2013 - 07.2019
- Managed an assigned book of business, maintaining a good relationship with my clients, helping them with new policies, renewals, and endorsements.
- Supported producers with quotes and proposals.
- Meet with new clients to discuss their insurance needs, quoting, and processing new applications.
- Advised clients on available options based on their individual circumstances.
- Achieved repeat business and referrals through personalized services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained accurate records of all policy information in the company database.
- Generated quotes for prospective customers using online quoting systems or manual calculations.
Personal Lines Account Manager
Carlos Villalobos Insurance Agency
Santa Clarita
11.2012 - 11.2013
- Maintained the renewal book in its entirety, from rating to maintaining the policies.
- Rated and presented quotes to customers.
- Completed and mailed bills, contracts, policies, invoices, and checks.
- Responsible for bank deposits, and opening and closing the agency.
- Advised clients on available options based on their individual circumstances.
- Leveraged industry trends to shape solutions and approaches.
- Analyzed financial statements to verify the accuracy of premium calculations.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
Associate Degree -
International Commerce
Lima, PeruCertificate -
Accounting Clerk
Property & Casualty License -
CISR
Skills
- Proficient user of MS Office
- Account management
- Client services
- Coverage negotiation
- Record keeping
- Account retention
- Product recommendations
- Revenue growth strategy
- Detail-oriented
- Multitasker
- Bilingual (Spanish/English)
- Effective communicator
- Experience in fast-paced environments
- Customer service-oriented
Accomplishments
- Customer Services Awards
- CISR Elite Designation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Commercial Lines Account Manager
LBW Insurance & Financial Services
07.2019 - Current
Personal Lines Account Manager, CISR
LBW Insurance & Financial
11.2013 - 07.2019
Personal Lines Account Manager
Carlos Villalobos Insurance Agency
11.2012 - 11.2013
Associate Degree -
International Commerce
Certificate -
Accounting Clerk
Property & Casualty License -
CISR
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