Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Millie McLean

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, data entry and database administration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Montanas
07.2021 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Administrative Assistant

Teen Ranch
06.2023 - 08.2023
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Snack Bar Assistant

Teen Ranch
06.2023 - 08.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the snack bar counter.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted in menu development for seasonal offerings, contributing to increased sales and customer interest.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Trained new team members on snack bar procedures, improving overall efficiency and productivity.
  • Addressed customer concerns or complaints professionally, resolving issues promptly to maintain positive relationships.

Nanny

Nanny Family
03.2023 - 06.2023
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.

Waitress

Nifty Nook
07.2020 - 02.2021
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Server

Avalon Retirement Lodge
05.2019 - 03.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Biblical And Theological Studies

Capernwray Harbour
Thetis Island, BC
04.2022

High School Diploma -

Westside Secondary School
Orangeville, ON
06.2021

Skills

    - Attention to detail

    - Interpersonal skills

    - Flexibility and adaptability

    - Customer service skills

    - Futuristic thinking

    - Team player

    - Creativity

    - Initiative

Certification

Food Handlers

Emergency First Aid & CPR/AED

Smart Serve

Timeline

Administrative Assistant

Teen Ranch
06.2023 - 08.2023

Snack Bar Assistant

Teen Ranch
06.2023 - 08.2023

Nanny

Nanny Family
03.2023 - 06.2023

Waitress

Montanas
07.2021 - Current

Waitress

Nifty Nook
07.2020 - 02.2021

Server

Avalon Retirement Lodge
05.2019 - 03.2020

Biblical And Theological Studies

Capernwray Harbour

High School Diploma -

Westside Secondary School

Food Handlers

Emergency First Aid & CPR/AED

Smart Serve

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Millie McLean