Millie Franco
San Jose
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased market share and customer satisfaction.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Representative
Grand One Consulting Inc.
San Jose
03.2026 - 06.2026
- Participated in training sessions to improve product knowledge and sales techniques.
- Engaged with customers to build relationships and encourage repeat business.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Collaborated with team members to develop effective sales plans.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Interacted with casual shoppers to provide product information and enhance their shopping experience. to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
FOH Team Member
Dish n Dash
San Jose
05.2024 - 02.2025
- Assisted customers with menu selections and answered questions about ingredients.
- Prepared food items according to established recipes and hygiene standards.
- Maintained cleanliness of dining area and ensured proper table settings.
- Collaborated with kitchen staff to expedite food orders efficiently.
- Handled cash transactions accurately and processed payments promptly.
- Provided exceptional customer service to enhance dining experiences for guests.
- Trained new team members on operational procedures and customer service practices.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Completed daily side work tasks assigned by supervisor or manager.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Assisted colleagues whenever needed during peak business hours.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed opening and closing procedures as outlined by management team.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Ensured compliance with health and safety regulations at all times.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Promoted special offers or discounts on menu items when appropriate.
- Inspected food quality prior to serving it out to customers.
- Greeted customers with friendly and professional demeanor.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Worked with managers to report and resolve customer issues or concerns.
- Delivered guest orders to correct tables or take-out counter.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Took to-go phone orders from guests following outlined procedures.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Upheld company standards and values, representing the brand positively.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Answered phone inquiries, taking reservations and providing information as needed.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Implemented strategies to improve service efficiency and guest satisfaction.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Crew Member
Auntie Anne's Pretzels
San Jose
08.2023 - 01.2024
- Prepared fresh pretzels and baked goods following standard recipes.
- Maintained cleanliness and organization in food preparation areas.
- Assisted customers with orders and provided product recommendations.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to ensure smooth workflow during busy hours.
- Monitored inventory levels and notified management of low supplies.
- Followed food safety guidelines to ensure safe food handling practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Organized and restocked supplies to support operations and team productivity.
Education
San Jose High School
San Jose, CaliforniaSkills
- Customer relationship management
- Sales negotiation
- Product knowledge
- Order processing
- Cash handling
- Team collaboration
- Effective communication
- Inventory monitoring
- Training and mentoring
- Customer service
- Presentation skills
- Strategic planning
- Win-loss analysis
- Customer relationship building
- Contact follow-up
- Closing talents
- Systems and software expertise
- B2B and B2C sales
- Process improvement
- Sales expertise
- Contract negotiations
- Sales closing
- Account management
- CRM proficiency
- Objection handling
- Customer experience enhancement
- [Product or service] sales
- [Type] industry expertise
- Personnel training
- Product promotions
- Field sales
Languages
English
Professional
Spanish
Professional
Timeline
Sales Representative
Grand One Consulting Inc.
03.2026 - 06.2026
FOH Team Member
Dish n Dash
05.2024 - 02.2025
Crew Member
Auntie Anne's Pretzels
08.2023 - 01.2024
San Jose High School