Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Millie Detcheverry

Glace Bay,NS

Summary

Motivated manager with a proven track record at Carters Oshkosh, excelling in customer service and team leadership. Enhanced client satisfaction through effective problem-solving and communication, while driving operational efficiency. Skilled in time management and MS Office, I fostered a collaborative environment that improved employee engagement and reduced operational costs.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Manager

Carters Oshkosh
08.2014 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Enhanced customer satisfaction by delivering a great client experience by interacting with the clients and their children, finding out their needs, resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Ensure payroll is completed by deadline.
  • Hired and trained staff to company standards.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager/Manager

Northern Getaway
11.1993 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Customer Service Representative

CIBC
11.2013 - 08.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Manager

Reitmans
06.2010 - 11.2013
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Front Desk Manager

YMCA
11.2006 - 01.2010
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding memberships, courses offer and registration.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.

Education

Bachelor of Arts -

Cape Breton University
Sydney, NS
06-1993

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Strong organizational skills
  • Operations management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Managing operations and efficiency
  • Professional and courteous
  • MS office

Certification

  • First Aid, AED, CPR

Timeline

Manager

Carters Oshkosh
08.2014 - Current

Customer Service Representative

CIBC
11.2013 - 08.2014

Manager

Reitmans
06.2010 - 11.2013

Front Desk Manager

YMCA
11.2006 - 01.2010

Assistant Manager/Manager

Northern Getaway
11.1993 - 10.2017

Bachelor of Arts -

Cape Breton University

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Millie Detcheverry