MILLICENT ENYAGBERUE
Fort McMurray,Canada
Summary
Dynamic and dedicated professional, excelling in customer service and administrative functions. Adept at problem-solving and maintaining organized electronic health and business records, ensuring compliance with privacy policies. Recognized for enhancing client satisfaction through effective communication and interpersonal skills, fostering a welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Fyidoctors
Fort McMurray, AB
02.2025 - Current
- Greet and register patients in a professional manner to enhance patient experience.
- Answer phones and direct calls to appropriate staff for efficient communication.
- Schedule appointments accurately to optimize clinic workflow.
- Recall patients based on their last exam dates, or recommendations from clinic leadership.
- Verify patient insurance information and process payments for services rendered.
- Maintain accurate patient records to ensure compliance and accessibility.
- Prepare examination rooms and equipment for diagnostic procedures, ensuring readiness.
- Perform pre-testing diagnostic procedures and educate patients on follow-up steps.
Customer service/Cashier (Part- Time)
Dollarama
Edmonton, AB
06.2023 - 02.2025
- Efficiently managed customer transactions with precision, utilizing cash registers to process sales, handle returns, and exchanges, and ensure accurate pricing for each item scanned.
- Handled various forms of payment, including cash, credit, and digital transactions, while maintaining compliance with security and procedural standards.
- Issued receipts, refunds, change, and tickets promptly, ensuring seamless customer experiences at checkout.
- Addressed and resolved customer inquiries and complaints professionally, providing guidance and relevant product or store information to enhance satisfaction.
- Warmly greeted customers upon entering and exiting the store, fostering a welcoming and positive atmosphere.
- Maintained clean, organized checkout areas and efficiently prepared purchases by bagging, boxing, or gift-wrapping as needed.
Administrative Assistant
Redemptive Developments
Edmonton, AB
07.2023 - 09.2024
- Provided a warm, professional welcome to visitors, serving as the first point of contact and delivering exceptional client support.
- Delivered courteous and effective communication by managing high volumes of inbound and outbound calls, directing inquiries efficiently.
- Expertly organized and scheduled appointments, meetings, and work orders to ensure seamless office operations.
- Developed and enforced office policies and procedures, enhancing operational efficiency and team productivity.
- Acted as a dedicated point of contact and call center representative, managing client relations for internal and external stakeholders.
- Managed comprehensive administrative functions, including filing, document preparation, billing, organizing receipts for bookkeeping, and maintaining office workflows.
- Streamlined office operations by coordinating office procedures and managing staff appointments.
- Provided proactive administrative support to managers and staff, anticipating needs and fostering a collaborative work environment.
Customer Service Representative
Dairy Queen
Fort McMurray, AB
03.2021 - 06.2023
- Provided Exceptional Customer Service: Greeted customers warmly, communicated clearly, and maintained professionalism to foster a welcoming environment and enhance the overall customer experience.
- Supported Operational Efficiency: Assisted with inventory ensuring accuracy in records, and supporting smooth store operations.
- Ensured Order Accuracy: Reviewed customer orders meticulously, verified details for accuracy, and resolved any discrepancies to meet customer expectations.
- Resolved Customer Concerns: Addressed customer inquiries and complaints promptly, escalating issues to management when necessary to ensure quick and effective solutions.
- Team Collaboration: Worked effectively with team members to ensure smooth operations during peak hours. Communicated clearly and supportively with colleagues to enhance teamwork and maintain a positive work environment.
Education
Business Administration-Accounting Diploma -
Keyano College
Fort McMurray, AB04.2023
Bachelor of Science-Accounting -
Olabisi Onabanjo University
Ogun State, Nigeria04.2015
Skills
- Business administration techniques
- Administrative Functions
- Customer Service Functions
- Analytical skills
- Problem-solving skills
- Interpersonal skills
- Conflict management skills
- Planning skills
- Organizational skills
- Teamwork
- Independent work
- Microsoft Office Suite
- Business equipment proficiency
Certification
- Intermediate First Aid- Level C CPR and AED, 05/01/23
- Early Childhood Educator Level 1, 07/01/25
Volunteer Experience
- Peer Support, Keyano College, Fort McMurray, AB, 2021
- Music and Hospitality TLH, Fort Mcmurray, a not-for-profit organization,AB, 2021
- Food Bank Edmonton, AB, 2024
Timeline
Patient Service Specialist
Fyidoctors
02.2025 - Current
Administrative Assistant
Redemptive Developments
07.2023 - 09.2024
Customer service/Cashier (Part- Time)
Dollarama
06.2023 - 02.2025
Customer Service Representative
Dairy Queen
03.2021 - 06.2023
Business Administration-Accounting Diploma -
Keyano College
Bachelor of Science-Accounting -
Olabisi Onabanjo University